Patient Access Center (PAC) Coordinator (Per Diem) at University of California, Riverside – Riverside, California

Overview

Job ID 36923938
Category Healthcare
Organization UCR Health
Department UCRH Patient Access Center
Location Riverside Area
Salary $52,993 - $75,105
Date Posted January 12, 2026
Application Deadline Open Until Filled
Schedule Variable schedule: shifts are 8-5 or 9-6 based on coverage needs
Full/Part Time Part time
Level of Supervision Supervision
Personnel Program Code Professional & Support Staff
Other Information Qualifies for Employee Referral Bonus: No
UC Internal Job: No

Position Information

The Patient Access Center (PAC) is hiring per diem staff to assist in coverage for all teams: call center representative, referral and authorization coordinator, patient services coordinator (visit prep) and clinic front desk. Please see key responsibilities for full role duties for each post. This position may be assigned to work remotely and at various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays.The expected pay scale for this position is $30.13 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements DegreeRequirementMedical Assistant Diploma.PreferredAssociate’s degree in business or related field.Preferred Experience Requirements ExperienceRequirementExperience with / knowledge of healthcare insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee for service, county funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, make patient appointments, make referrals for consultations, diagnostic and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients. RequiredA minimum of five years of experience working in a combination of front desk check in, patient registration, benefit eligibility, insurance verification, and call center settings. RequiredPrevious electronic medical records (EMR) experience, preferably with EPIC. Preferred Special Conditions Special ConditionRequirementOvertimeRequired Minimum Requirements Must demonstrate customer service skills appropriate to the job. Ability to recognize and handle customer complaints. Ability to accurately handle a high volume of work in a fast-paced environment with compassion, patience and positive attitude. Knowledge of pertinent laws, regulations, and guidelines governing medical records, confidentiality, privacy and provisions to others, including HIPAA. Knowledge of ICD-9/ICD-10, CPT, and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies. Excellent customer service and strong interpersonal skills. Must possess the ability to multi-task between identifying areas for improving patient relations, ensuring that quality standards are met while providing extensive personalized customer service, and executing patient and operational activities. Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Strong oral and written communication skills to effectively communicate with patients of varying ages, diagnosis, and multicultural backgrounds. Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties. Must demonstrate customer / patient service skills appropriate to the job. Ability to maintain a work pace appropriate to the workload and ability to work well in a constantly changing environment. Preferred Qualifications Bilingual skills in English and Spanish.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview