Field Service Engineer - Chicago IL USA in remote, Indiana at oneservice inc.
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Job Description
Position: Field Service Specialist - Chicago IL (USA)
Employment Type: Regular, Full-Time
Country/Region: United States / North America
Department: Field Service / Operations
Reports to (Level): Field Service Team Lead or Field Service Manager
FLSA Status: Non-Exempt (Eligible for Overtime)
Work Arrangement: Field-based with travel; home-based when not at customer sites
Position Summary
The Field Service Specialist (Entry Level) is responsible for supporting the installation, maintenance, troubleshooting, and repair of company-supported instruments and systems at customer sites under supervision. This role is intended for early-career or developing service professionals and focuses on building technical competency, customer interaction skills, and adherence to service, safety, and quality standards.
Primary Responsibilities
Field Service & Technical Support
- Perform basic installation, preventive maintenance, troubleshooting, and repair activities on supported instruments under guidance and supervision.Follow established service procedures, work instructions, and safety requirements.Use approved tools, manuals, and systems to complete service activities accurately.
Customer Interaction & Professional Conduct
- Interact professionally with customers during on-site visits, representing the company in a courteous and compliant manner.Communicate service status, findings, and next steps clearly to customers and internal teams.Escalate technical issues beyond assigned scope to senior service personnel as required.
Documentation & Systems Use
- Complete service reports, checklists, and documentation accurately and in a timely manner.Enter service activity data into service management systems in accordance with company requirements.Maintain accurate records of parts usage, service time, and customer interactions.
Training & Skill Development
- Participate in required training programs, technical certifications, and onboarding activities.Apply feedback and coaching to improve technical and service performance.Develop familiarity with company products, quality requirements, and service processes.
Compliance, Safety & Quality
- Adhere to company safety policies, customer site requirements, and regulatory obligations.Follow quality procedures and contribute to maintaining service and documentation compliance.Report safety concerns, nonconformities, or incidents promptly.
Essential Functions
- Perform hands-on technical service tasks at customer sites.Travel to and work at customer locations as scheduled.Accurately document service activities and follow defined procedures.Communicate effectively with customers, team members, and supervisors.
Primary Position Requirements
Education
Experience
Skills & Abilities
Working Conditions & Physical Requirements
Supervisory Responsibilities
Employment Disclaimer
This position profile describes the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change at any time based on business needs. Employment is subject to applicable federal, state, and local laws, and management reserves the right to modify job responsibilities in accordance with those laws.