AV Field Service Engineer at Visual Sound Inc – Cypress, California

Visual Sound Inc

TITLE: AV Field Service Engineer

ABOUT THE ORGANIZATION: It takes a special company to stand out in today’s highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical “know how.” Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

DESCRIPTION:

Visual Sound is seeking a Field Service Engineer in Southern California. This role is primarily responsible for troubleshooting, re-installing, and maintaining A/V equipment, in addition to installing and servicing systems in the most efficient and effective manner to minimize downtime and achieve max performance. The Field Engineer is also accountable for communicating system performance to the customer and our Service or Installation Departments.

Responsibilities:

• Assist the Technical Operations team performing installation and system commissioning work as needed
• Field Commissioning of AV Systems and other Engineering related duties
• Travel to client sites and occasional out-of-town travel as necessary
• The final commissioning of audio-visual equipment, including, but not limited to audio DSPs, CODECs, switchers, control systems, VTC systems, and video processors
• Create user guides and train end users on how to use their A/V control systems
• Refine current processes, develop a better workflow, and make recommendations
• Clear communication, documentation and organization of paperwork, tools and company vehicle
• Work closely with the Technical Operations team, the Installation Manager and the Manager of AV Integration while assuring a professional and safe working environment
• Other duties as required or assigned by company management

POSITION REQUIREMENTS:

• Formal education in Electronics or related field preferred
• Minimum two years of AV experience is preferred
• A four-year degree or military experience may be considered in place of job experience
• Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, Bluejeans, Cisco Telepresence etc.) both hardware and software
• AVIXA General CTS (Certified Technical Specialist) is preferred

LOCATION: Visual Sound - Orange County

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.