Front Desk Associate at Pancare of Florida Inc – Freeport, Florida

Are you passionate about helping others and providing excellent patient care? PanCare of Florida is looking for a friendly and detail-oriented Front Desk Associate to join our team. In this role, you will be the first point of contact for our patients, ensuring they feel welcomed and supported from the moment they walk through our doors. If you thrive in a fast-paced environment and have a knack for organization and communication, we encourage you to apply and make a difference in our community.

Duties and Responsibilities

• Interface with the Corporate Office and subsidiary entities of the Health System
• Interface with Corporate Management, Administrative personnel and Medical staff.
• Answer clinic phones and route call to proper department.
• Schedule patient appointments in accordance with established daily provider quotas.
• Check patients in and notify clinical staff.
• Collect fees for services rendered and check patient out
• File and maintain patient charts in appropriate order in the Records Room.
• Confirm patient appointments for next day as assigned.
• Assist in processing patient chart information to be faxed or mailed to appropriate entities submitting properly executed authorizations, document actions and file authorization in patient chart.
• Fax records requests to other entities with properly executed patient request forms, documenting actions, and file requests in the patient’s chart as assigned.
• Assist in verifying patient eligibility to participate in sliding scale fee for service.
• Assist with patient billing as assigned by Clinic Manager and/or Medical Operations Director.
• Balance day sheet, cash, checks and credit card receipts.
• Maintain daily postage log.
• Other responsibilities as assigned by the Clinic Manager and/or Medical Operations Director to create a smoothly run efficient Clinic Front Office.
• Perform other related duties incidental to the work described herein as may be assigned or delegated.
• Regular and predictable attendance
• Other duties as assigned

Required Qualifications

• High School Diploma or GED; some college ispreferred.
• A minimum of 6 months experience in a customer service position required; previous experience in a healthcare administrative environment preferred.
• Customer Service: Proven experience in a customerservice or patient-facing role,demonstrating excellent communication skills and a professional demeanor.

PanCare provides a comprehensive benefits package to include medical, dental and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year. Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.