What is the role of a Customer Success Manager at Jobgether?

The Customer Success Manager position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Success Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Success Manager role?

Full-time or part-time position

What is the expected salary for this Customer Success Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Customer Success Manager position at Jobgether?

You can apply directly through the application link provided.

Customer Success Manager at Jobgether

Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

This role is focused on driving the success and growth of fintech and BNPL customers by managing their post-sales experience end-to-end. You will work closely with enterprise clients to optimize payments flows, increase product adoption, and ensure value realization. The position requires a combination of strategic account management, data-driven insights, and cross-functional collaboration with technical, operations, and product teams. You will act as a trusted advisor, providing guidance, thought leadership, and proactive workshops to address complex business challenges. This role offers a dynamic environment where analytical rigor, customer advocacy, and operational discipline directly impact customer satisfaction and business growth.

Accountabilities:

Manage a portfolio of fintech and BNPL accounts, ensuring adoption, usage optimization, account health, renewals, and growth.
Partner with account executives and technical teams to deliver post-sale engagement, addressing product, payment, and technical challenges.
Develop tailored account plans, outlining strategy, priorities, and action steps for each customer.
Serve as the voice of the customer, communicating requirements and feedback to Product, Engineering, and Operations teams.
Conduct business reviews (QBRs, EBCs) to assess performance metrics, align on objectives, and recommend optimization strategies.
Advocate for customer needs internally, sharing insights to drive product innovation and improved user experience.
Identify and surface expansion opportunities within existing accounts to maximize customer success and business growth.

Requirements:

5+ years of enterprise relationship management or consulting experience, with at least 2 years in Fintech, Neobanks, or Lending.
Strong domain expertise in BNPL, including high-velocity recurring repayments, merchant-of-record complexities, and credit-loss mitigation.
Familiarity with financial products and operations, such as ledgering, virtual cards, and ACH.
Executive presence with experience influencing C-level stakeholders in financial organizations.
Ability to manage a complex book of business across multiple time zones with operational rigor.
Strong analytical skills and comfort navigating data to derive insights and solutions.
Excellent interpersonal and collaboration skills to work with diverse teams internally and externally.
Adaptable, proactive, and capable of thriving in a high-growth, fast-changing environment.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive healthcare coverage including medical, dental, and vision.
Paid time off, company holidays, and flexible working arrangements.
Opportunities for professional growth and mentorship.
Access to industry-leading tools and resources for continuous learning.
Team-building events and collaborative company culture.
Exposure to innovative financial technologies and global enterprise clients.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Manager at Jobgether – United States

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