Operations Administrator at Basecamp – Calgary, Alberta

Operations Administrator

Basecamp Property Management Ltd

Calgary or Canmore, AB

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

• Discretionary bonus scheme!
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

The Operations Administrator supports the Director of Operations in ensuring smooth and efficient operations across Basecamp properties. This role provides administrative, coordination, and communication support, helping to organize workflows, manage documentation and scheduling, and assist with reporting and cross-department collaboration. The Operations Administrator plays a key role in maintaining operational consistency, improving productivity, and supporting overall operational excellence.

Salary: $50K - $55k

Locations: Calgary or Canmore, AB

Key Responsibilities

FINANCIAL REVENUE SUPPORT

• Assist in monitoring staff schedules and labor allocations to ensure accuracy and efficiency.
• Prepare and maintain financial reports, spreadsheets, and related documentation.
• Organize and manage records required for audits and periodic financial reviews.
• Contribute to the execution and tracking of promotions, events, and off-season revenue initiatives.

OPERATIONS SUPPORT

• Provide comprehensive administrative support to ensure smooth daily hotel operations.
• Assist in updating and maintaining standard operating procedures and key department documents.
• Monitor guest feedback and ensure timely communication of issues to appropriate departments.
• Record meeting notes, track action items, and follow up to ensure completion.
• Conduct property inspections.

GENERAL & TEAM SUPPORT

• Facilitate effective communication and coordination between departments.
• Conduct research and gather information to support management decisions and initiatives.
• Represent the Basecamp brand with professionalism and hospitality across all interactions.
• Provide day-to-day support to managers and team members to enhance overall organizational efficiency.

Requirements

• High school diploma or equivalent; an associate's or bachelor's degree in office administration or related field is a plus but not mandatory.
• One year’s experience in an administrative role.
• Proficiency in Microsoft Office Suite (MS Projects, Word, Excel, PowerPoint, Outlook) and other relevant software.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Exceptional organizational and time-management abilities.
• Ability to work independently and as part of a team.
• The ability to prioritise and handle multiple tasks in a fast-paced environment.
• Professional demeanor and a high level of discretion.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.