IT Support Coordinator at Star Sleep, LLC – Dallas, Texas

About Star Sleep & Wellness:

At Star Sleep & Wellness, we are dedicated to providing exceptional care for patients with sleep disorders. We go beyond traditional medical practices by building lasting relationships with our patients and offering personalized, lifetime care. As a forward-thinking team, we’re constantly at the forefront of innovations in dental sleep medicine. Learn more about our team and our mission at www.StarSleepWellness.com.

About the role:

We are seeking a hands-on IT Support Specialist to provide day-to-day, physical and remote IT support across multiple office locations. This role supports end users, new hire sets up and maintains devices and office technology, and acts as the onsite liaison for our managed IT/network vendor. The ideal candidate is highly organized and excels at time management and prioritization, with the ability to independently balance competing requests across multiple offices. This role requires strong troubleshooting skills, a service-oriented mindset, and sound judgment to ensure business-critical issues are addressed efficiently while maintaining a consistent IT experience across all locations.

Key Responsibilities Include:

• Provide onsite and remote support for users, fixing hardware, software, connectivity, and office equipment issues.
• Set up and maintain laptops, desktops, phones, and peripherals, and manage onboarding, offboarding, and device inventory.
• Coordinate device shipping, repairs, replacements, and warranties.
• Serve as the onsite contact for the IT/network vendor, escalate issues, support vendor projects, and follow IT procedures.
• Manage user accounts, handle password resets, and maintain documentation for equipment and office setups.

About You:

We value team members who demonstrate the following core principles:

• Reputation: Our reputation is everything. Every interaction should reflect our commitment to excellence.
• Adaptability: We’re always evolving. Embrace change, let go of old habits, and use past experiences to shape the future.
• Goal-Oriented: Stay focused on achieving personal and team goals, fueled by purpose and possibilities.
• Teamwork: Go above and beyond for your colleagues. Put the team first and do whatever it takes to ensure patient satisfaction.
• Integrity: Honor your commitments. Consistency builds trust, and we rely on each other to follow through.

Above all, we are looking for someone who is eager to provide an outstanding patient experience and grow alongside us, regardless of previous experience.

Does this sound like you?

If so, please apply! We can't wait to hear from you.

Please note this is NOT a remote position.

PS- We have anyone moving on to the interviewing stage complete a Berke assessment, found at the link below. You're welcome to do that now!

https://StarSleep.asmt.io/X447CK9FA/StarSleep

Due to high patient call volumes and clinic traffic, please do not call the office or stop by to check on the status of your application. No need to worry, we pride ourselves with prompt responses to applicants that have experience that aligns with our company needs.