CSDM / CMDB Lead – ServiceNow at Trackmind – Hyderabad
Trackmind
Hyderabad
Posted on
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About This Position
CSDM / CMDB Lead ServiceNow
Role Summary
To lead the design, implementation, and operation of an enterprise Configuration Management capability on ServiceNow, aligned with the Common Service Data Model (CSDM), enabling end-to-end service visibility, high CMDB data quality, and ITSM/ITOM process enablement.
Responsibilities- CMDB & CSDM Architecture
- To design, implement, and maintain an enterprise CMDB aligned to ServiceNow CSDM standards
- To define and govern Business Applications, Application Services, Technical Services, and Infrastructure CIs
- To establish CI class models, naming conventions, normalization rules, and CI lifecycle management
- To align CMDB architecture with Enterprise Architecture (EA) standards and reference models
- To participate in architecture review boards and design forums
- To ensure all new platforms, applications, and services are CMDB-ready by design
- To maintain CSDM reference architecture and service modeling standards as part of the enterprise blueprint
- To provide CMDB impact assessments for major transformation and platform initiatives
- To lead end-to-end service mapping across application, service, and infrastructure layers
- To configure, operate, and optimize Service Mapping for on-prem, cloud, and hybrid environments
- To build and maintain service dependency maps for critical business services
- To enable impact analysis for Incident, Change, Problem, and Major Incident Management processes
- To manage and optimize ServiceNow Discovery
- To normalize, reconcile, and enrich CI data from multiple data sources, including cloud, network, endpoint, and asset platforms
- To implement and maintain Service Graph integrations for automated CMDB population
- To ensure continuous and automated refresh of CMDB data
- To deliver an enterprise CMDB aligned with CSDM standards
- To deliver end-to-end service maps across applications and infrastructure
- To deliver Discovery and Service Graph integrations
- To deliver CMDB governance, certification, and audit frameworksTo deliver CMDB data quality dashboards and scorecards
- To have 10+ years of experience in CMDB, Configuration Management, or ITOM roles
- To have 5+ years of hands-on experience with ServiceNow CMDB
- To demonstrate strong expertise in CSDM, Service Mapping, Discovery, Service Graph Connectors, and CI normalization
- To have experience building CMDBs for hybrid cloud, enterprise infrastructure, and business applications
- To possess strong understanding of ITSM, ITOM, AIOps, and observabilityTo have experience running CMDB governance and certification programs
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Job Location
Hyderabad
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