What is the role of a Client Retention Specialist at Jobgether?

The Client Retention Specialist position at Jobgether is a Full-time or part-time position opportunity in the Human Resources field.

Where is this Client Retention Specialist job located?

United States, Other / Non-US, United States

What type of employment is offered for this Client Retention Specialist role?

Full-time or part-time position

What is the expected salary for this Client Retention Specialist job?

Compensation will be discussed during the hiring process.

How can I apply for the Client Retention Specialist position at Jobgether?

You can apply directly through the application link provided.

Client Retention Specialist at Jobgether

Client Retention Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Retention Specialist in United States.

In this role, you will be the primary point of contact for customers enrolled in financial hardship programs, ensuring they receive guidance, support, and clarity to achieve their financial goals. You will help clients navigate complex debt solutions, deescalate concerns, and provide empathetic, solution-oriented support. By fostering strong relationships, you will retain at-risk clients while contributing to measurable outcomes for both customers and the organization. This position requires a blend of interpersonal skills, problem-solving abilities, and comfort with technology to manage customer interactions effectively. You will operate in a fast-paced, remote-friendly environment where collaboration, adaptability, and resilience are critical. Your work will directly impact customer loyalty, retention metrics, and long-term program success.

Accountabilities:

Serve as the main point of contact for clients in financial hardship programs, educating them on available options and program benefits.
Employ empathy and active listening to deescalate client concerns and provide guidance in stressful financial situations.
Use the Customer Relationship Management (CRM) system to maintain accurate records, track progress, and access client information efficiently.
Analyze clients financial situations and collaborate to develop customized solutions that encourage continued program participation.
Identify and act on retention opportunities, mitigating churn risk while supporting client goals.
Meet or exceed retention targets and contribute to overall customer success initiatives.
Deliver a consistent, high-quality customer service experience through phone and digital communication channels.

Requirements:

Experience in retention, sales, or collections roles.
High school diploma or equivalent (Associates or Bachelors degree is a plus).
Ability to thrive in a fast-paced environment and manage high call volumes.
Strong negotiation, deescalation, and problem-solving skills.
Tech-savvy, with proficiency using a CRM system.
Excellent verbal and written communication skills, with active listening capabilities.
Strong customer focus, adaptability to different personalities, and collaborative mindset.
Ability to multitask, prioritize effectively, and manage time efficiently.
Willingness to learn new financial solutions and adapt to changing program needs.

Benefits:

Competitive hourly pay within the $19$20 USD range.
Employer contributions for health, dental, and vision coverage.
Generous PTO, paid holidays, and paid parental leave.
401(k) plan with company matching contributions.
Opportunities for career development, training, and merit-based advancement.
Supportive and collaborative work culture emphasizing connection and community.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Client Retention Specialist at Jobgether – United States

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