Plumber Service Technician at Leone Plumbing & Heating Inc – Rochester, New York

Leone Plumbing & Heating is a leading service company specializing in Plumbing & Hvac throughout the Rochester and surrounding areas. We’re known for professionalism, reliability, and customer satisfaction and we take pride in a team culture that supports skilled tradespeople who want to do great work and get paid well for it.

As we continue to grow, we’re seeking an experienced Plumbing Service Technician/ Plumber to join our team to deliver service solutions to our residential and light commercial customers.

Job Responsibilities

• Perform installations, repairs, and maintenance of plumbing systems in residential and light commercial properties
• Diagnose plumbing issues, troubleshoot efficiently, and be able to present viable solutions
• Communicate clearly with customers regarding the problem, recommended solutions, timeline, and pricing
• Document jobs in company app include:
  • Detailed job notes
  • Materials used
  • Before / during / after photos
  • Completion of solution sheets as required
• Maintain accurate records and coordinate as needed with dispatch and team members to keep jobs moving smoothly
• Promoting the company
• Ensure compliance with all applicable codes, regulations, and safety standards
• Maintain a clean, professional truck and jobsite; treat customer property with care
• Stay current on industry best practices, products, and evolving plumbing technology

Qualifications

• Minimum 3+ years of plumbing experience (service preferred)
• Strong problem-solving skills and the ability to think on your feet
• Excellent communication and customer service skills
• Physical ability to perform manual work and lift equipment/materials as needed
• High attention to detail and pride in quality workmanship
• Knowledge of local plumbing codes and regulations
• Valid driver’s license with a clean driving record

Benefits

• Competitive compensation (based on experience)
• Paid time off + paid holidays
• Professional development and training
• Supportive, team-first culture
• Health insurance