Director, HR Services at Magnificent Differences Consulting, LLC – Rockville, Maryland

The Director, HR Services serves as the primary point of responsibility for day-to-day HR delivery across multiple client environments. This role covers employee relations, benefits, leaves, performance management, compliance, and ongoing employee support, requiring consistent execution and sound judgment. Operating across environments in different stages of maturity, the Director must assess what is in place, stabilize where needed, and maintain forward progress while managing shifting priorities and evolving client needs. This role requires flexibility and strong communication. The Director must be comfortable operating in both front-facing and execution-focused work, collaborating across different perspectives, and contributing in a hands-on way.

Key Responsibilities

• Manage day-to-day HR delivery across assigned client accounts as the primary HR point of contact for managers and employees.
• Provide guidance on HR policies and employee matters, ensuring consistent interpretation and application.
• Manage employee relations matters, including documentation, investigations, and resolution of employee issues, escalating complex matters as needed.
• Manage performance management processes, including coaching, documentation, and follow-through.
• Oversee benefits administration, including open enrollment with brokers and ongoing support.
• Manage leave administration, including Family and Medical Leave Act (FMLA), workers’ compensation, and related programs.
• Maintain compliance with employment laws and client policies, including maintaining audit-ready documentation and supporting audits as needed.
• Oversee onboarding, offboarding, and employee changes, ensuring accuracy across systems and records.
• Guide the work of direct report(s) and external partners, ensuring alignment with MDC standards and service expectations.
• Identify opportunities for process improvement and support implementation.
• Support recruiting activities as needed based on client demand.

• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent work experience.
• 10+ years of experience across core HR functions with ownership of day-to-day HR operations; at least three years of that experience must include management responsibilities.
• Professional certification such as PHR (Professional in Human Resources) and/or SHRM-CP (SHRM Certified Professional) preferred.

Core Skills

• HR Service Delivery: Delivers consistent, compliant HR support aligned with MDC standards and client expectations.
• People Approach: Works effectively across diverse backgrounds and perspectives with respect and awareness.
• Responsiveness: Operates with urgency and follows through to meet deadlines.
• Proactivity: Identifies issues early and addresses them before they escalate.
• Judgment: Makes sound decisions within scope and recognizes when to escalate.
• Adaptability: Effectively manages shifting priorities and transitions between client environments without loss of quality.
• Resourcefulness: Uses available information and moves work forward using available information, tools, and relationships, while recognizing when to escalate.
• Execution Focus: Takes work from start to finish and delivers outcomes.
• Organization: Maintains structure across multiple accounts and deadlines with consistency.
• Employee Relations: Addresses employee issues in a timely, factual, and compliant manner, with respect for all parties.
• Process Discipline: Works within established processes and maintains audit-ready documentation.
• Communication: Communicates clearly and directly to keep work moving.
• Accountability: Takes ownership of work and follows through to completion.

Work Environment

This is an onsite role performed in an office setting. Employees are expected to be present during scheduled working hours, maintain a professional demeanor, and follow workplace protocols. Work should be performed in a manner that supports ergonomics, safety, and the protection of company and client data.

Additional Information

This position description provides a general overview of the role’s primary responsibilities and is not intended to be a complete list of all duties. Employees may be asked to perform other reasonable tasks in support of business needs.

Employment with MDC is at-will, meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice. MDC is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the Americans with Disabilities Act (ADA).