Operations Manager at School-Based Behavior Consultation LLC – Kokomo, Indiana

ORGANIZATION

School-Based Behavior Consultation focuses on skill development & challenging behavior reduction for student success! SBBC provides ABA therapy & behavior support interventions in-school & in-home to improve social skills, academics, vocational skills, functional skills, & communication. This is accomplished through the use of Applied Behavior Analysis (ABA) & in collaboration with other specialists, school staff, the students we serve, & caregivers.

SBBC is student-oriented. Through the use of behavior-analytic methods, we place highest priority on equipping & empowering students to reach new heights in every setting they encounter!

Mission: We are a dedicated team of professionals specializing in Applied Behavior Analysis (ABA) and other multidisciplinary fields. We partner with individuals with autism spectrum disorder, their caregivers, educators, and community support teams to build meaningful skills, promote independence, and empower every individual to reach their fullest potential in all areas of life.

Vision: We envision a future where individuals with autism spectrum disorder across East Central Indiana thrive in inclusive environments and lead lives of greater independence and purpose—empowered by the meaningful, individualized support provided by SBBC.

POSITION OVERVIEW

The Operations Manager oversees the day-to-day operations of School-Based Behavior Consultation (SBBC). Responsibilities range from administrative duties to the development of the agency’s team, including but not limited to:

• Assist with new administrative and clinical staff orientation training.
• Manages employee and client relations.
• Ensures financial health of the center based on prescriptive key performance indicators.
• Communicates with staff, clients, and families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and implement operational policies and procedures to streamline workflows.
• Manage the day-to-day operations of the center, ensuring efficiency and compliance with standards.
• Coordinate staff scheduling, ensuring optimal utilization of clinical and support staff.
• Communicate, implement, and represent SBBC's policies and mission at the agency
• Create and maintain strong staff engagement and culture.
• Supervise administrative daily operations to ensure employee and patient satisfaction.
• Manage employee timesheets, making edits as needed.
• Attend interviews for staff in the service area
• Partner with SBBC Clinical Supervisor to obtain / maintain high scores in patient and staff satisfaction.
• Manage all aspects of SBBC purchasing budget and oversee the tracking of equipment and devices.
• Prepare itemized list of needed items and research to ensure fiscal responsibility.
• Oversee the procurement and management of equipment, supplies, and materials.
• Distribute purchased items to appropriate people and/or locations.
• Lead improvements in areas of patient retention, staff development and retention, and division growth to support the financial health of the agency and SBBC.
• Maintain client and employee privacy in accordance with SBBC policy and HIPAA regulations.
• Maintain and improve the physical facilities to provide a safe and conducive environment for ABA services.
• Coordinate maintenance, repairs, and security measures.
• Generate reports on operational performance, including resource utilization and cost control.
• Assist in budget planning and financial management.
• Monitor expenses, identify cost-saving opportunities, and report financial performance.
• Provide support to administrative and clinical teams to address operational challenges.
• Foster a positive and efficient work environment.
• Attend required training and meetings.
• Coordinate and execute staff performance reviews, ensuring timely tracking, documentation, and follow-through.
• Schedule, enter, and track billing-related appointments in the client data system, ensuring accuracy for reimbursement and reporting purposes.
• Track and document staff attendance and punctuality concerns in accordance with the disciplinary policy.
• Provide direct support to clients as needed
• Other duties as assigned

COMPENSATION

This position is considered full-time, employed:

• W-2 position starts at $22-$26
• Includes the following benefits: major medical, vision, and dental, supplemental insurance, unemployment insurance, workman’s compensation, and social security and medicare taxes
• PTO
• Life Insurance
• 6 Paid Holidays
• Retirement - 100% match on the first 3% of compensation

EDUCATION, CERTIFICATIONS AND EXPERIENCE

• RBT Certification required
• Bachelor's Degree in business, accounting, finance, administration or management preferred
• A minimum of 2 years experience in supervisor or management role
• Experience and understanding of ABA operations and clinical needs

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to work independently
• Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
• Decisive with an operational, implementation, and detail-oriented perspective.
• Excellent leadership and people development skills; "leads by example"
• Proactive, results-oriented, creative problem solver
• Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
• Ability to prioritize and execute effectively
• Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
• Ability to work closely with the families of patients for the patient's overall success and quality of care, including the setting of expectations and enforcement of policy
• Desire to learn the clinical side of the SBBC model
• Excellent written and verbal communication skills, including phone and email etiquette
• English proficiency, both verbal and written, is required
• Excellent computer skills including Google Calendar, Docs, Sheets, and Slides as well as Microsoft Word, Excel, and PowerPoint
• Ability to work extended hours and some weekends pursuant with industry demands
• Key Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiastic

WORK ENVIRONMENT

Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, work-from-home environment, and client-based home environment that may be diverse in size, cleanliness and tidiness, exposure to pets, and other environmental variables. Mode of transportation for travel typically will include automobiles.

DIRECT SUPERVISOR

The Operations Manager reports directly to the Regional Director of Operations.

PHYSICAL REQUIREMENTS

• Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments.
• Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a client, and/or provide instruction in a variety of settings, such as school, playground, home, or community locations.
• Constantly position oneself to participate and respond to the movements and behaviors of clients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street.
• Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment.
• Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others. Responding to behaviors may occasionally require bearing weight of a patient who is leaning, pushing, etc.
• Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a container.
• Work in both indoor and outdoor settings as they relate to the patient's natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.).
• Be able to lift-up to 30 lbs. while assisting patients.