Customer Service Representative at Lakeland Industries – Huntsville, Alabama

CUSTOMER SERVICE REPRESENTATIVE
Title: Customer Service Representative
Location: Huntsville, AL (4 Days in Office, 1 Remote)
Reports To: Customer Service Manager

Company & Position Overview
At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it.
POSITION TYPE: Existing
POSITION PURPOSE: Operate as the liaison between the customer, the Sales Team, and production/manufacturing.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES:

1. Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat.
2. Correctly and timely entry of orders into Lakeland’s ERP (Sage) system.
3. Be knowledgeable of technical/performance aspects of Lakeland & competitors’ products and able to cross products.
4. Maintain paperless filing system as needed
5. Enter RGA requests into the computer system.
6. Perform various administrative duties or functions as needed.
7. Take initiative and complete tasks timely
8. Support and uphold the three pillars: Respect, Communication, and Accountability
9. Be proficient in the use of Lakeland’s CRM (Salesforce) system.
10. Must be reliable and punctual.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Requirements: Data entry experience, customer service experience, detail-oriented, ability to professionally communicate via both verbal and written skills, MUST be able to multitask.

Preferences: Customer service experience in a manufacturing environment

MINIMUM EDUCATION/EXPERIENCE:
Education: High School Diploma or GED equivalent

Experience: NA

PREFERRED EDUCATION/EXPERIENCE:
Education: Bachelor's degree from an accredited college or university

Experience: Customer service experience in a manufacturing environment

REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: NA

FINANCIAL RESPONSIBILITIES:
Budget None to $20,000
Revenue: None to $20,000
Overall: None

WORKING CONDITIONS / EQUIPMENT: Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment