IT Support Specialist at Park DuValle Community Health – Louisville, Kentucky

1. Technical Support:

• Respond to help desk tickets and support requests from end-users, providing timely and effective resolution to technical issues.

• Troubleshoot hardware and software problems on desktops, laptops, printers, and other IT equipment.

• Install, configure, and maintain computer systems and peripherals, including operating systems and software applications.

• Willing to travel to Different locations to assist users

2. User Training and Documentation:

• Assist end-users with basic IT tasks, such as setting up email accounts, accessing network resources, and using business applications.

• Develop and maintain user documentation and training materials to help staff navigate IT systems and procedures.

• Conduct training sessions and workshops to promote IT literacy and best practices among staff members.

3. Systems Administration:

• Assist the IT Manager with system administration tasks, including user account management, software updates, and security configurations.

• Monitor system performance and conduct routine maintenance to ensure optimal operation of IT infrastructure.

• Participate in technology projects and initiatives, providing technical expertise and support as needed.

4. Inventory Management:

• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.

• Track equipment assignments and replacements, ensuring that all assets are accounted for and properly maintained.

• Assist with procurement and vendor management activities, coordinating purchases and service agreements as directed.

• Associate degree or equivalent experience in Information Technology or related field.
• Minimum of 2 years of experience in IT support or a similar role, preferably in a healthcare or nonprofit environment.
• Proficiency with Windows and MacOS operating systems, Athena, as well as Microsoft Office applications.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and customer service skills, with the ability to interact professionally with end-users at all levels of the organization.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.