Carrier Services/LNP - Tier 1 in Pleasant Grove, Utah at Alianza, Inc.

LNP Customer Service Agent

Alianza is seeking an amazing person to join our Local Number Portability (LNP) team to provide customer service to Alianza’s customers. No industry experience is required, and on-the-job training will be provided.

Key Duties and Responsibilities:

• Process customer requests via inbound phone calls and email tickets
• Escalate customers’ telephone number management requests to Alianza’s upstream phone carriers, monitor the status of escalated requests, and communicate the outcome to Alianza’s customers
• Update the status of number ports using the Alianza Admin Portal and associated tools
• Use Microsoft Excel to prepare & order telephone number inventories
• Process telephone number port-out requests, providing port-out reports to customers
• Assist customers to resolve the rejection of telephone number ports
• Plan, coordinate, and execute large-scale telephone number porting projects
• Document new LNP processes in Alianza’s Knowledge Base under manager’s direction

Required Skills

• Excellent communication skills
• Basic computer skills, and experience with Microsoft Office, especially Microsoft Excel
• A friendly, customer-centric attitude
• High attention to detail
• Ability to work independently
• Able to be an important part of a small team
• Comfortable coordinating with other departments in order to meet customer needs
• Proven ability to follow verbal & written instructions