Shift Leader/Assistant Manager at TopWings and Ice Cream N Yogurt – Houston, Texas

Shift Leads and ASSISTANT MANAGERs

Shift Leads and Assistant Managers, support General Manager and BP & Ownership in their efforts to develop a team of dedicated people creating exceptional guest experiences and profitable top line sales. Our managers work alongside team during shift to ensure we are delivering quality products and service at all times.

Responsibilities Include (but not limited):

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Owners. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® or Food Management certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Able to clearly express oneself verbally and in writing (English)

Math and financial management

Restaurant, retail, or supervisory experience

At least 21 years of age (where applicable)

High school diploma (or equivalent); Some college

Be able to reach, bend, stoop and frequently lift up to 50 pounds

Must have stamina to work 30 to 50 hours per week.

Required Competencies:

Guest Focus – anticipate and understand guests' needs and exceed their expectations.

Passion for Results – set compelling targets and deliver on commitments.

Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

Building & Leading Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.