Patient Access Coordinator at Boone County Health Center – Albion, Nebraska

Job Summary:

The Patient Access Coordinator will serve as the first point of contact for patients, assisting them with scheduling appointments, managing insurance information, and ensuring a smooth registration process. This role is essential in creating a positive patient experience from the moment they reach out to us.

This position will be split between different departments. Primary is Specialty Clinic and ER one weekend a month and secondary is Radiology.

Key Responsibilities:

• Greet patients and families, providing excellent customer service and addressing inquiries.
• Schedule and confirm patient appointments, consultations, and follow-ups efficiently.
• Verify insurance coverage and assist patients with registration and billing inquiries.
• Maintain accurate and confidential patient records using the electronic health record (EHR) system.
• Collaborate with healthcare providers and staff to facilitate seamless patient access to services.
• Ensure compliance with HIPAA and other regulatory requirements.
• Assist in resolving patient issues or concerns promptly and professionally.

Qualifications:

• High school diploma or equivalent.
• Previous experience in healthcare or patient coordination is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently and as part of a team.
• Ability to maintain strict confidentiality.
• Proficiency in electronic health records (EHR) systems is advantageous.

What We Offer:

• Competitive salary and benefits package.
• A supportive and friendly work environment.
• Opportunities for professional development.