NOW Housekeeping Supervisor at Memorial Health Care Center – Owosso, Michigan

JOB SUMMARY

The Housekeeping Supervisor is an integral member of the NOW center leadership team. Directly oversees all housekeeping staff, with emphasis on ensuring day to day operations of the NOW center are met with minimal supervision.

Ensure excellent customer service to all guest of the NOW center. Is directly responsible for all environmental services and related business functions of the NOW center.

Strives for superior performance of the NOW center by consistently providing excellent customer service to leadership and staff that is recognized as ultimately contributing to the wellness experience. Recognizes and demonstrates understanding of community centered care.

PRIMARY JOB RESPONSIBILITIES

1. Working lead housekeeping position throughout the NOW building.
2. Takes principal responsibility for all housekeeping and custodial operations.
3. Cover duties of absent employees while on duty to ensure quality standards are being met for housekeeping areas.
4. Monitor cleaning schedules/rotations to ensure all areas are cleaned according to established schedules and adjust to workloads as needed.
5. Conduct monthly staff meetings and complete staffing schedules.
6. Reporting of faulty equipment/ areas of needed attention to NOW leadership team.
7. Communicate and coordinate with internal departments.
8. Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES

1. Ensure overall cleanliness of NOW center
2. Other duties as assigned

JOB SPECIFICATIONS

EDUCATION

1. High school diploma. Associates degree preferred.

EXPERIENCE

1. Knowledge of customer service principles and practices.
2. Preferred experience as a lead or supervisor over multiple staff, preferably in a healthcare setting.
3. At least two years of experience within an EVS role, preferably healthcare.
4. Experience in stress tolerance and problem solving

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS

1. Able to travel independently throughout all Memorial Healthcare facilities.
2. Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).

ESSENTIAL TECHNICAL ABILITIES

1. Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.

ESSENTIAL MENTAL ABILITIES

1. Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
2. Ensure positive customer service environment with all members and staff.

ESSENTIAL SENSORY REQUIREMENTS

1. Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
2. Able to hear for work-related purposes.
3. Able to be in a loud, crowded environment for extended period of time.

INTERPERSONAL SKILLS

1. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
2. Required to remain calm when adversity is encountered.
3. Open, honest, and tactful communication skills.
4. Ability to work as a team member in all activities.
5. Positive, cooperative and motivated attitude.