Community Support Worker at Chicanos Por La Causa – Albuquerque, New Mexico

OBJECTIVE AND POSITION SUMMARY
The CPLC New Mexico community support worker in the Local Lead Agency (LLA) program provides housing and support services to people who are referred from all kinds of support services agencies. The Community Support Worker provides individualized and specialized support to participants focusing on obtaining employment, financial literacy, meeting program expectations, maintaining housing, and increasing academic achievement.

SPECIALIZATIONS

• Provides coordination of case management services to clients in Local Lead Agency (LLA) program as needed
• Conducts assessments with clients to determine goals, barriers, resource needs, and other factors related to case planning, acting as a broker for services and referring them to community resources when necessary
• Facilitates a quarterly group meeting for the LLA program participants/Stakeholders’ meetings
• Acts as liaison between client/landlord relationships relating to tenancy issues
• Assists clients in living independently
• Acts as a liaison with other service providers
• Maintains consistent home visits with clients
• Provides necessary transportation according to availability
• Keeps updated records of all interactions with clients and any other contacts made on their behalf
• Provides ongoing monitoring and reporting of participant’s progress
• Provides ongoing independent living skills instruction in one-on-one settings
• Attends and contributes to appropriate weekly case review/team meetings
• Demonstrates ability to work with others in establishing goals and objectives
• Demonstrates ability to communicate effectively and work with individuals from diverse backgrounds and experiences
• Provides guidance for clients in the apartment search process
• Demonstrates time-management and organizational skills in prioritizing workload

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background:

• An Associate’s Degree preferred or High School Diploma and 2-3 years’ experience working in social services or housing support programs. High School Diploma or GED and two (2) progressive years of experience in general office procedures and customer service.
• Social services and accounting background experience is a plus
• Strong understanding of trauma-informed care principles and a commitment to applying them in practice
• Ability to work effectively with diverse populations and demonstrate cultural competency
• Excellent communication, problem-solving, and organizational skills
• Ability to maintain professionalism and confidentiality
• Proficiency in basic computer applications, including Microsoft Office and client management software
• Valid driver’s license and ability to travel locally as needed