Biller Specialist-Clinic at White River Medical Center (Health System) – Batesville, Arkansas

Job Summary: Assist in processes to enhance Revenue Cycle Operations through collaboration with patients and employees, creating an experience that adds to patient satisfaction.

Job Duties:

• Assist with patient questions and concerns on billing and patient financial responsibility.
• Assist with Account Receivable resolution.
• Sets up payment arrangements or arranges for financing with patients that are in need.
• Evaluates patient accounts and provides information regarding the Financial Assistance Program.
• Ensure documentation to support proper handling of accounts, inquiries, and complaints.
• Reviews and processes accounts for collections.
• Reviews and processes accounts for deceased and/or estate claims.
• Performs duties following departmental protocol, policies and procedures, and compliance with regulatory agencies.
• Performs other duties as assigned by supervision.

Qualifications:

• Must meet and manage deadlines.
• Manage difficult or emotional situations.
• Function as part of Revenue Cycle team and exhibit orientation to the larger objectives and goals of the organization.
• Ability to maintain accuracy and confidentiality.
• Excellent verbal, written and interpersonal communication skills.
• Proficient with Windows and Microsoft Office.

Essentials:

Physical Demands: The physical demands of this position primarily require the use of hands and fingers. Abilities such as vision, hearing, talking, sitting, standing, and walking are also required. There may on occasion be a need to lift and/or move up to 25 pounds. The noise level in the work environment is typically low to moderate.