hybrid-Business Process Reengineering-Michigan at S M Software Solutions Inc – Michigan

Job Title: Business Process Reengineering
Department: DTMB
Work Location: 320 S Walnut St, Lansing, MI 48933, US, (Hybrid)
Projected Start Date: 09/15/2025
Projected End Date: 6 Months from projected start date
Extension: 1 year with possible extension
Please Note:

• Only candidates who are legally authorized to work in the United States should apply. Candidates without valid work authorization are strictly advised not to apply, as they will not be considered or submitted to the client.
• Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
• Local candidates only. Candidates must be located within 1.5-2 hours of Lansing, MI at time of submission.

Job Description:
Overview

• Support transformation initiatives to enhance citizen experience and government operations.
• Collaborate with business stakeholders, technical staff, and Lean Process Improvement (LPI) practitioners.
• Conduct research to identify best practices and support continuous improvement across state agencies.

Responsibilities

• Conduct best practice research in both public and private sectors for OCI leadership.
• Organize and evaluate both quantitative and qualitative research.
• Collaborate with cross-functional teams to identify and evaluate research topics and methods.
• Create reports, presentations, and communication materials summarizing research findings.
• Generate insights from data and recommend actionable next steps.
• Present and promote research findings to program owners and stakeholders.
• Develop tailored approaches, plans, and workshops to address business challenges.
• Lead initiatives and coordinate with senior leadership to align improvements with business strategy and KPIs.
• Facilitate user workshops and sessions (virtual and in-person) to gather input and drive engagement.

Skills & Requirements

• 4+ years of relevant research experience.
• Strong understanding of ROI development for continuous improvement efforts.
• Expertise in identifying, integrating, and monitoring business metrics.
• Experience in creating research plans, white papers, and outcome reports.
• Ability to develop executive summaries and infographics for broader communication.
• Knowledge of Lean tools and expertise in PDCA (Plan-Do-Check-Act) methodology.
• Proven experience in leading workshops and developing actionable metrics.
• Skilled in generating data-driven insights and sharing results effectively.
• Strong communication and stakeholder engagement abilities.
• Ability to collaborate strategically with stakeholders and support decision-making.

Preferred Certifications (Not required)

• Certified Analyst Professional
• Certified Financial Analyst
• Financial Risk Manager

Example Projects

• Design AI-supported SOPs to aid continuous improvement activities.
• Explore process mining tools for better data collection and decision-making.
• Analyze ROI of Human-Centered Design (HCD) projects within OCI.
• Evaluate ROI of Lean Process Improvement (LPI) program initiatives.
• Assess ROI of OCI’s Customer Experience Strategy implementation.

How to Apply:
If you are interested in this exciting opportunity, please submit the following documents to snehithathanagala@thethinkbeyond.com:

• Updated Resume in Word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)

Note: Applications without the mandatory documents cannot be processed.
If this role is not suitable for you, please feel free to forward this message to anyone who may be interested.
Thank you for considering this exciting opportunity with us!