Prevailing Wage Member Relationship Manager in at Public Works Consultant LLC

Overview

The role of a Client Relationship Manager is pivotal in maintaining and nurturing client relationships. A Client Relationship Manager serves as the primary point of contact between the company and its clients, ensuring that clients’ needs are met and that they are satisfied with the services provided. This document outlines the comprehensive responsibilities of a Client Relationship Manager.

Responsibilities

• Works closely with implementation team to facilitate the onboarding process for new clients, ensuring a smooth transition and a positive start to the relationship.
• Understands all aspects of federal, state, and local city reporting requirements
• Submits forms such as: fringe benefits statements, training reports, union reports, apprentice forms, etc. within company timelines
• Submits certified payroll via LCP tracker or the appropriate reporting site within company timelines
• Understands all local (city and state) and federal reporting requirements for certified payroll
• Use Click Up to set up, monitor and acquire comprehensive knowledge of all active client projects and any projects that will be starting.
• Create Wage Tables for projects and provide wage rates to the clients to be used when running their payroll.
• Develop strong, long-lasting relationships with clients by understanding their prevailing wage reporting requirements and certified payroll needs
• Offer a customized and collaborative approach to ensure the certified payroll process for each client is fluid and timely
• Act as the main point of contact for clients, offering support and guidance.
• Consistent communication via video calls, phone calls, and emails to ensure the prevailing wage reporting and the certified payroll process for each project has been completed within the company timelines.
• Use CRM software and Microsoft Office Suite which includes using the internet, company software and any databases that client accounts are under.
• Share client feedback and insights with internal teams to drive service improvements.
• Participate in regular team meetings and strategy sessions to align team goals and objectives.
• Proactively identify and address any issues or challenges faced by clients.
• Ensure timely resolution of issues to maintain client satisfaction and trust.

• Maintain professionalism and composure in tricky situations, demonstrating strong conflict resolution skills.

Professional Development and Continuous Improvement

• Participate in ongoing training and development programs to enhance skills.
• Stay up to date with best practices and embrace new technologies.
• Seeking feedback from clients and management team to identify areas for improvement and growth.

Qualifications

• You have a stable ‘at home’ work environment with dedicated office and/or noise free space and sufficient internet connection to accomplish online work, video, and phone calls
• Knowledge of state/federal prevailing wage requirements is a plus
• Minimum of 2 years of experience in account management or a similar role
• Strong team skills
• Excellent communication and interpersonal skills
• Proven track record of managing and growing key accounts.
• Proficiency in CRM software and Microsoft Office Suite
• Strategic thinking and problem-solving abilities
• Strong organizational skills and attention to detail

Key Skills

• Strategic Planning: Develop and execute account plans
• Communication: Articulate and effective in client and internal communications
• Problem-Solving: Expertise in identifying issues and implementing solutions