Account Manager at Protech Facilities Management – Charleston, South Carolina

Account Manager (Facilities Management)

The Account Manager serves as the primary liaison between clients and service vendors, ensuring seamless communication and high-quality service delivery. This role is responsible for managing a portfolio of accounts within an assigned territory, building strong relationships, and ensuring client needs are consistently met and exceeded.

The ideal candidate will proactively coordinate with external vendors to schedule and oversee services, while maintaining regular communication with clients. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This position plays a critical role in driving client satisfaction and retention, while also identifying opportunities to expand services and grow existing accounts. Collaboration with internal teams is essential to ensure alignment and deliver a consistently exceptional client experience.

$50,000 - $67,000 yearly

• Seek ways to refine processes and introduce effective practices
• Oversee adherence to company policies and industry standards in all client communications
• Engage with internal teams to coordinate actions that support client objectives
• Direct client account management to achieve satisfaction and retention

• Build and nurture strong relationships with vendors and clients, ensuring their needs are met and expectations are exceeded.
• Coordinate with service vendors to schedule and oversee facilities management services, ensuring timely and high-quality delivery.
• Act as the primary point of contact for vendors and clients, facilitating clear and effective communication between all parties involved.
• Monitor and manage a portfolio of accounts within your assigned territory, maintaining a keen eye on client satisfaction and retention.
• Identify opportunities to expand services and grow existing accounts, contributing to the company's growth and success.
• Collaborate with internal teams to ensure alignment and deliver a consistently exceptional client experience.
• Maintain detailed records of client interactions and service delivery, ensuring transparency and accountability in all dealings.

• Demonstrated skills in effective communication and negotiation
• Completion of a degree in Business, Marketing, or a related field
• Proven track record of 5+ years in industry-specific account management
• Experience with CRM platforms and relationship management tools is advantageous
• Ability to oversee multiple accounts and achieve targets without fail

• Ability to effectively communicate and coordinate with both internal teams and external vendors to achieve client objectives.
• Proven track record of building and nurturing strong relationships with clients and vendors, exceeding their expectations consistently.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with industry standards and company policies, ensuring all client communications adhere to these guidelines.
• Ability to identify opportunities for service expansion and account growth, contributing to the company's success.
• Experience in facilities management, coordinating, and overseeing service delivery to ensure timely and high-quality outcomes.

ProTech Facilities Management enables multi-site brands to thrive by delivering premium facility services that protect brand value, eliminate headaches, and amplify service provider dignity.

ProTech stands out by acting as a true extension of each client’s team, offering end-to-end facilities solutions nationwide — from routine maintenance to complex project management, all under one roof. Our exclusive technology platform and coast-to-coast ProTech network ensure seamless, proactive service that minimizes downtime and maximizes operational efficiency.

• Teamwork: Our people are the solution. We pull together to win and set each other up for success.
• Ownership: Think like an owner, take responsibility, and deliver with purpose.
• Servant Leadership: We empower and equip others to be the hero.
• Disruptive Innovation: We find a way or make one. The only failure is not trying.
• Urgent Excellence: We deliver our best work with speed. Always striving to reach higher than yesterday.