Front Desk Medical Reception Manager - Seattle (Fremont) at Experience Momentum – Seattle, Washington

Full-Time Front Desk Medical Reception Manager – Fremont Location

Typical hours of operations: Monday - Thursday 7AM -7PM, Friday 7AM - 6PM

Schedule: Schedule can be variable and requires some flexibility, evening shift preferred

Pay: $26.00 - $30.00 per hour

Create Connection. Empower Wellness. Welcome to Experience Momentum.

Experience Momentum is a thriving, mission-driven wellness center located in Fremont, WA providing integrative health services including physical therapy, massage therapy, nutrition counseling, personal training services and group fitness. We are seeking a Front Desk Medical Reception Manager who brings warmth, reliability, and a solutions-focused mindset to every interaction.

If you're looking for meaningful full-time work where your customer service skills truly matter and your schedule remains consistent, this could be the role for you.

Why You'll Love Working Here:

• Consistent Full-Time Hours: Schedule can be variable and requires some flexibility, evening shift preferred
• Positive Work Culture: Join a collaborative, values-driven team that prioritizes inclusivity and whole-person care.
• Professional Growth: Gain hands-on experience working with a team of physical therapists, dietitians, fitness coaches, and wellness professionals.
• Wellness Perks: Access to discounted services and fitness classes to support your personal health journey.

What You’ll Do:

• Lead Daily Operations: Oversee the day-to-day flow of the CRS department while upholding Experience Momentum’s mission, values, and service standards
• Create a Standout Client Experience: Greet and support clients with warmth, professionalism, and consistency from check-in through follow-up
• Manage Scheduling & Access: Coordinate appointments across service lines to optimize availability, flow, and quality of care
• Handle Payments with Precision: Collect copays, balances, and payment information accurately and professionally
• Support Clear Communication: Answer phones, manage referrals and faxes, and ensure timely, compassionate patient follow-up
• Maintain Accurate Records: Keep client accounts current, including demographic, insurance, and financial information
• Navigate Complex Inquiries: Respond clearly and empathetically to client questions, including Motor Vehicle Accident and L&I cases
• Develop & Support Your Team: Coach, mentor, and conduct regular check-ins and performance reviews with CRS team members
• Problem-Solve in Real Time: Anticipate and resolve operational challenges with both staff and client experience in mind
• Drive Department Results: Partner with the General Manager to set goals, execute strategies, and track performance outcomes
• Lead with Accountability: Facilitate and participate in department and leadership meetings with clarity and data-informed insights
• Support Hiring & Onboarding: Assist with recruiting, training, and performance management in collaboration with HR
• Pitch In Where Needed: Jump into additional administrative and operational tasks to keep the clinic running smoothly

Who You Are:

• A dependable and detail-oriented professional who thrives in a fast-paced, people-centered environment
• A clear communicator who can navigate sensitive or complex scenarios with grace
• Tech-savvy and organized, with the ability to manage multiple tasks calmly and efficiently
• Previous experience in a medical, clinical, or wellness setting strongly preferred
• Exceptional communication skills with previous experience in a customer service leadership role
• Passionate about working within a health and wellness space
• Previous experience with TheraOffice

Full-Time Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

How to Apply:
If you’re passionate about supporting people and want to be part of a dynamic, inclusive team committed to health and healing, we’d love to hear from you. Please submit your resume and a brief cover letter sharing why you believe you're a strong fit for this position and schedule.

Experience Momentum participates in E-Verify to confirm the identity and employment authorization of all newly hired employees. To learn more about E-Verify, please visit www.e-verify.gov.

Work Location: In person