Senior Manager of Operations - Billing Readiness at NWN – Boston, Massachusetts

Senior Manager of Operations - Billing Readiness

US-MA-Boston

Job ID: 2026-7181
Type: Regular Full-Time
# of Openings: 1
Category: OPERATIONS
Remote - United States

Responsibilities

Own the pre-invoice preparation of customer orders, ensuring they are complete, compliant, and ready for first-pass invoicing. This role plays a critical part in improving billing accuracy, accelerating cash flow, and reducing manual effort through process improvement, automation, and AI-enabled solutions. This role manages two stages of the Opportunity to Cash (OTC) Lifecycle—Billing Readiness (pre-fulfillment quality controls) and Billing Operations (post-delivery preparation)—and works cross-functionally with Sales Operations, Finance, IT, and Product teams to enable straight-through processing and scalable growth. This role does not generate invoices or post revenue; it ensures everything is ready so invoicing happens cleanly and efficiently.

• Develop and implement scalable business processes and customer service standards to deliver efficient order processing.
• Implement vendor strategies, policies, and processes to enhance efficiency.
• Own billing readiness standards and ensure orders meet requirements before fulfillment.
• Partner with stakeholders to implement automation and AI that reduce manual review and improve data quality.
• Manage post-delivery order preparation to enable accurate, first-pass invoicing.
• Define and improve straight-through processing (STP) eligibility across transaction types.
• Manage and develop a team of billing readiness and billing operations analysts.
• Track and report key operational and efficiency metrics.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) Business Administration or related field, or equivalent work experience.
• 7-9 years Experience in a billing operations, order-to-cash, revenue operations, or similar role. Required
• 4-6 years Managing a team of experienced professionals. Preferred
• MS Office (Excel, Word, Power Point)
• Database management platforms.
• Strategic Planning
• Communication and presentation skills.
• Negotiation and collaboration with vendors.
• Efficiency Optimization

Work Location:

• Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel - Yes

Requires Overtime - Yes

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans