Front Door Attendant at SingleThread Farms - Restaurant - Inn – Healdsburg, California

COMPENSATION + BENEFITS

• Pay: $16.90/hr + gratuities
• Medical, Dental, Vision Plans
• Paid Time Off - Including Vacation, Sick and Mental Health Time Off
• Employee Assistance Program - 6 free counseling sessions annually
• Employee Dining and Wine Discounts
• Uniform
• Daily Family Meal
• Access to Customized Educational Opportunities
• Opportunity for advancement within the Vertice portfolio.

POSITION SUMMARY

The Front Door Attendant is the first and final impression of the restaurant’s luxury hospitality experience. Reporting to the General Manager, this role is responsible for delivering a gracious, anticipatory, and highly personalized welcome to every guest.

As a key ambassador of the brand, the Front Door Attendant ensures that each arrival feels seamless, exclusive, and thoughtfully curated. This position requires poise, discretion, heightened situational awareness, and the ability to operate flawlessly in a refined, high-volume fine dining environment.

CORE RESPONSIBILITIES

• Provide an immediate, polished, and personalized welcome to every guest upon arrival.
• Open doors with attentiveness and grace, assisting with coats, umbrellas, and personal belongings when appropriate.
• Address guests formally when applicable and recognize VIPs, repeat guests, and special occasion diners.
• Maintain an elegant and composed presence at the entrance at all times.
• Coordinate seamlessly with the service team to ensure smooth guest transitions into the dining room.

• Serve as a visible ambassador of the restaurant’s luxury standards and culture.
• Uphold impeccable grooming and uniform standards.
• Communicate with refinement, confidence, and warmth.
• Demonstrate discretion and professionalism when handling high-profile or VIP clientele.

• Proactively monitor guest satisfaction from arrival through departure.
• Respond to guest inquiries with accuracy and sophistication.
• Manage guest concerns with calm urgency and immediately involve management when necessary.
• Exercise sound judgment in resolving minor guest issues independently.

• Ensure menus are carefully created, error free, and presented with precision.
• Oversee the visual presentation and cleanliness of the entrance and immediate front-of-house areas.
• Support the service management team during peak service to maintain controlled guest flow.
• Maintain awareness of reservation notes, special events, and guest preferences.

• Conduct discreet and routine restroom inspections throughout service to ensure luxury-level cleanliness and full stocking of amenities.
• Address presentation details promptly to maintain the restaurant’s elevated environment.
• Report maintenance or cleanliness concerns immediately to management.

QUALIFICATIONS FOR SUCCESS

• Demonstrated experience in fine dining, luxury hospitality, or high-touch service environments.
• Deep commitment to excellence, precision, and genuine hospitality.
• Passion for creating memorable, highly personalized guest experiences.
• Ability to deliver service that is warm, gracious, confident, and knowledgeable while maintaining humility and professionalism.
• Exceptional verbal communication and interpersonal skills, with the ability to engage guests at all levels with poise and discretion.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively during high-volume service.
• Intellectual curiosity and willingness to continually expand knowledge of cuisine, beverage programs, service standards, and restaurant offerings.
• Proven ability to collaborate within a disciplined, team-oriented environment while maintaining composure under pressure.
• Naturally polished, courteous, and engaging demeanor.
• Impeccable grooming and adherence to luxury presentation standards
• Flexible availability, including evenings, weekends, extended shifts, and holidays as required in a fine dining environment.

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality reserves the right to alter the duties of this role.

ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 40 pounds
• Ability to stand and/or sit for prolonged periods of time
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment

KEY COMPETENCIES

• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
• To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
• To be a positive role model and demonstrate the ethos of Kyle, Katina, and the management team

Vertice Hospitality is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.

Vertice Hospitality is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and offering opportunities for growth and career development.