Clinical Manager - Health Access Point - Rafiki Coalition at Rafiki Coalition – San Francisco, California

Position Title: Clinical Manager - Health Access Point - Rafiki Coalition

Location: San Francisco, CA Category: Healthcare, Other Posted On: Sat Feb 28 2026 Job Description:

The Clinic Manager for the Health Access Point (HAP) Program is responsible for the day-to-day administrative, operational, and compliance oversight of the HAP clinic. This role ensures that clinic operations run smoothly, services are delivered in alignment with program goals, and staff are supported to provide high-quality, culturally responsive care. The Clinic Manager serves as a key liaison between clinical staff, operations, and leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinic Operations

• Oversee daily clinic operations, including scheduling, patient flow, space utilization, and coordination of services
• Ensure clinic policies, procedures, and workflows are implemented consistently and effectively
• Identify operational gaps and recommend improvements to enhance efficiency, quality, and patient experience
• Oversee operational workflows for specimen collection services, including finger-stick testing, oral swabs, and other point-of-care screening procedures
• Ensure appropriate space setup, privacy, infection control standards, and patient flow for specimen collection activities
• Coordinate supply management for testing materials, sharps containers, biohazard disposal, PPE, and related equipment

Program & Administrative Management

• Support implementation and ongoing administration of the HAP Program in alignment with organizational goals and grant or funding requirements, if applicable
• Maintain accurate program documentation, reports, and records
• Coordinate with leadership on program planning, timelines, and deliverables

Staff Coordination & Supervision

• Supervise and support clinic administrative staff and, where applicable, non-licensed program staff
• Assist with onboarding, training, scheduling, and performance support for clinic team members
• Foster a collaborative, respectful, and mission-aligned clinic culture
• Monitor proper labeling, storage, transport, and chain-of-custody procedures for specimens in accordance with regulatory and laboratory requirements

Compliance & Risk Management

• Ensure compliance with OSHA Bloodborne Pathogens Standard (29 CFR 1910.1030), federal, state, and local laws and regulations, including California health, privacy, and workplace requirements
• Support and maintain adherence to confidentiality, documentation, and record-keeping standards
• Serve as a point of contact for operational issues related to audits, inspections, or compliance reviews
• Monitor proper handling, labeling, storage, and disposal of biohazous waste and sharps in accordance with state and local requirements

Client & Community Engagement

• Support a welcoming, trauma-informed, and culturally responsive clinic environment
• Address client concerns or operational issues in collaboration with clinical leadership
• Coordinate with internal departments and external partners as needed to support service delivery

Financial & Resource Oversight

• Assist with budget tracking, purchasing, and resource allocation for clinic operations
• Monitor supplies, equipment, and facility needs to ensure continuity of services

Job Requirements:

REQUIRED

• Bachelor's degree in health administration, public health, social services, business administration, or a related field, or equivalent experience
• Minimum of 3-5 years of experience in clinic, healthcare, or human services operations
• Demonstrated experience in administrative and operational management
• Strong organizational, communication, and problem-solving skills
• Knowledge of confidentiality, privacy, and compliance standards applicable to healthcare or behavioral health setting
• Knowledge of OSHA Bloodborne Pathogens Standard and infection prevention protocols
• Experience overseeing clinical safety compliance in a healthcare or community clinic setting

Preferred

• Experience working in community-based, behavioral health, or integrated care settings
• Supervisory or team-lead experience
• Familiarity with grant-funded or program-based services
• Experience working in culturally diverse and mission-driven organizations

Additional Information:

Work Environment & Physical Requirements

• May work in environments where exposure to blood, bodily fluids, or other potentially infectious materials (OPIM) is possible
• Must follow universal precautions and use appropriate personal protective equipment
• Ability to respond to clinical safety incidents in accordance with established protocols