IT Onboarding Specialist at Distro – Nairobi, Ucayali

Job Title: IT Onboarding Specialist

About the Role:

Responsible for collaborating with the Internal HR team, Managers, and Technical Teams to ensure a positive Day One Employee experience at Vensure.

Manage all New Hire tickets in the ticket platform ensuring setups are completed.

Communicate ticket statuses to HR, Recruiting, and managers.

Responsibilities:

Maintain a customer-first attitude at all times.

Keep shared spreadsheets updated for all involved teams.

Update and transfer data from tickets to spreadsheets.

Collaborate with teams for updates and changes to processes, tickets, and documents.

Serve as liaison between teams, maintaining records of meetings and documents.

Support newly hired employees to ensure an excellent first-day experience.

Skills & Qualifications:

2-5 years of experience working in a team environment.

Clear and concise communication skills with multiple levels of management and staff.

Ability to write effectively for various audiences and tones.

Skilled in creating documentation such as SOPs, end-user guides, and multi-team documents.

Strong Excel and data tracking abilities.

High technical aptitude and quick learner of new tools and concepts.

Proficient with ADManager, Endpoint Central, Azure, Microsoft Entra, and Power BI.

Excellent writing and proofreading skills.

Strong work ethic and intellectual curiosity.

Ability to work efficiently, multitask, and innovate processes.

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