Jira/Confluence Administrator (US Citizens w/Secret Clearance) at Swingtech – Greenbelt, Maryland

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

We are seeking a dynamic Jira/Confluence Administrator who combines technical expertise with exceptional interpersonal skills. This role requires someone who can manage and optimize our collaboration tools while serving as a trusted resource and advocate for teams across the organization.

Responsibilities

• Configure, administer, and maintain enterprise Agile toolsets supporting sprint planning, backlog management, reporting, and workflow automation.
• Manage secure authentication solutions and enforce Zero Trust access models for tool environments.
• Build and optimize workflows, automation rules, permissions, and user groups to align with Agile and SAFe practices.
• Lead migration and integration efforts between cloud and on-prem environments for Agile tool platforms.
• Administer and configure Jira and Confluence instances, including user management, permissions, workflows, and custom fields
• Maintain system performance, troubleshoot issues, and implement upgrades and patches
• Create and manage project templates, dashboards, and reporting structures
• Support additional collaboration tools such as Slack, Microsoft Teams, Trello, or other productivity platforms
• Develop and maintain integrations between various tools and systems
• Ensure data integrity, backup procedures, and security compliance
• Provide friendly, patient support to users across all skill levels and departments
• Conduct training sessions, workshops, and create documentation for new features and best practices
• Act as the primary point of contact for tool-related questions and requests
• Gather user feedback and translate business needs into technical solutions
• Champion user adoption of new features and process improvements
• Work closely with cross-functional teams to understand their workflows and optimize tool configurations
• Facilitate discussions between stakeholders to resolve conflicting requirements
• Identify opportunities to streamline processes and improve team productivity
• Serve as a bridge between technical and non-technical team members
• Genuinely enjoys helping others and finds satisfaction in enabling team success
• Empathetic approach to user support with ability to remain calm under pressure
• Proactive in identifying and addressing potential issues before they impact users
• Who looks beyond current requirements to design scalable, future-ready solutions
• Strong organizational skills and attention to detail
• Adaptable and eager to learn new tools and technologies
• Natural collaborator who thrives in cross-functional environments
• Innovation-driven with ability to propose and pilot emerging collaboration technologies
• Collaborate with cross-functional teams and work with Configuration Manager
• Provide Agile tooling support and training to product teams, project managers, and executive stakeholders

Qualifications

• Bachelor's degree requirement in relevant fields (IT, Computer Science, Business Administration, or related)
• 3+ years of experience administering Jira and Confluence
• Strong understanding of Agile/Scrum methodologies and project management principles
• Experience with additional collaboration tools (Slack, Teams, Notion, etc.)
• Excellent communication and interpersonal skills with ability to explain technical concepts to non-technical users
• Proven track record of building positive relationships across diverse teams
• Problem-solving mindset with patience for troubleshooting user issues
• Basic scripting knowledge (JQL, Groovy, or similar) preferred

Summary of Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled