Access Associate, Physical Therapy & Rehabilitation (Full-Time, Day Shift) at Rochester Regional Health – ROCHESTER, New York

Job Title: Access Associate

Department: Physical Therapy - Ridgeview

Location: 1381 E Ridge Rd Ste 210, Rochester NY 14617

Hours Per Week: 40

Schedule: Monday-Friday, Three days out of the week would be 7a-3:30p and two days would be 9:30a-6p.

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

REQUIRED QUALIFICATIONS

• Intermediate computer skills
• Excellent customer service and communication skills

PREFERRED QUALIFICATIONS

• 2 year degree or equivalent combination of education and work experience
• 1 year of customer service experience

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $17.85 - $19.50

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.