Salesforce Technical Support Specialist at Jobgether – United States
Jobgether
United States, United States
Posted on
NewJob Function:Customer Service
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About This Position
Salesforce Technical Support Specialist
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Salesforce Technical Support Specialist in United States.
In this role, you will provide expert Salesforce support for a growing SaaS platform, helping small business clients optimize their CRM systems and achieve operational efficiency. You will troubleshoot and resolve technical issues, configure Salesforce workflows, and manage customer inquiries via multiple channels. The position offers the opportunity to grow into more technical or client-facing roles while working closely with cross-functional teams to improve system processes and user experiences. You will play a key role in maintaining system integrity, documenting solutions, and contributing to a collaborative knowledge base. Success in this role requires strong problem-solving skills, technical aptitude, and a customer-first mindset in a fast-paced, dynamic environment.
Accountabilities:- Troubleshoot and resolve Salesforce technical issues for clients, ensuring timely and accurate responses.
- Configure and maintain Salesforce features, including workflow, process builder, flows, approval processes, record types, dashboards, and reports.
- Respond to tickets, calls, chats, and emails, prioritizing requests and managing multiple tasks simultaneously.
- Document case details and resolutions thoroughly to enable knowledge sharing and team efficiency.
- Maintain and contribute to a customer knowledge base with clear, actionable guidance.
- Collaborate with team members to develop creative solutions and workarounds for complex problems.
- Support cross-functional teams by providing technical expertise and insights into system improvements.
Requirements:
- 3+ years of customer service experience, preferably in software or SaaS environments; a bachelors degree may substitute for experience.
- Hands-on experience with Salesforce.com, including configuration, workflows, and reporting.
- Strong customer service skills demonstrating responsiveness, professionalism, and clear communication.
- Familiarity with customer support software such as Zendesk.
- Technical aptitude to quickly learn new software and adapt to evolving systems.
- Ability to analyze, prioritize, and execute tasks independently in a fast-paced environment.
- Attention to detail while translating complex technical concepts into simple, user-friendly explanations.
- Collaborative mindset with the ability to share knowledge and work effectively in a team-oriented environment.
Highly desired: Salesforce Lightning experience, B2B support experience, HTML editing skills, and familiarity with the remodeling, contractor, or home improvement industries.
Benefits:
- Flexible work environment remote, in-office, or hybrid within the United States.
- Competitive base salary: $45,000$60,000 USD per year, plus potential for bonus.
- Day 1 access to comprehensive health and wellness benefits, including an annual wellness stipend.
- 401(k) with up to 4% match and immediate vesting.
- Flexible and generous paid time off (FTO) policy.
- Employee Stock Purchase Program.
- Opportunities for professional development and growth within the organization.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location
United States, United States
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