Receptionist Front Desk at Pine Hollow Club – East Norwich, New York

Pine Hollow Club is seeking a warm, polished, and highly organized Member Concierge to serve as a key point of contact for our members and guests.

This role is ideal for someone who enjoys hospitality, thrives in a fast-paced environment, and takes pride in creating a welcoming and seamless experience. The Member Concierge supports daily front desk operations, assists with member communication and administrative tasks, and helps ensure members feel informed, supported, and cared for throughout their experience at the Club.

This is a great opportunity for someone who loves people, enjoys variety in their day, and can balance professionalism with genuine hospitality.

• Welcome members, guests, and vendors with a warm and professional presence
• Serve as a helpful point of contact for questions, requests, reservations, and general Club information
• Answer phone calls, emails, and in-person inquiries in a timely and polished manner
• Help create a front desk experience that feels organized, friendly, and service-driven
• Maintain a clean, presentable, and professional front desk area

• Support the preparation and distribution of Club communications
• Assist with event, activity, and member-related communication needs
• Help maintain accurate member contact information and administrative records
• Support communication calendars, deadlines, signage, and internal coordination
• Assist with data entry, reporting, filing, and other administrative projects as needed

• Help coordinate and follow up on member requests across departments
• Support operational and administrative needs that help the Club run smoothly
• Assist with mail, packages, deliveries, and general office support
• Build strong working relationships with team members across all departments

• A naturally welcoming, service-oriented personality
• Strong communication skills, both written and verbal
• Excellent organization and attention to detail
• Ability to stay calm, professional, and solution-focused in a busy environment
• Confidence multitasking and managing shifting priorities throughout the day
• Comfort using Microsoft Office and general hospitality or office systems
• Ability to handle sensitive information with professionalism and discretion

• Front desk, concierge, hospitality, administrative, or customer service experience preferred
• Private club, hotel, restaurant, or guest-facing hospitality experience strongly preferred

This role requires flexibility and may include evenings, weekends, and holidays based on Club operations and seasonal needs.

Pine Hollow Club is built on hospitality, professionalism, and creating meaningful experiences for our members and guests. This role is an important part of that experience and offers the opportunity to be at the center of Club operations, member interaction, and daily service excellence.

If you’re organized, polished, and love helping people, we’d love to hear from you.

Equal Opportunity Employer

Pine Hollow Club is an equal opportunity employer and is committed to creating a workplace that is welcoming, respectful, and inclusive. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.