Jr. Systems Administrator at BCTS INTERMEDIATE LLC – Birmingham, Alabama

PRIMARY FUNCTIONS:

In this role you will be expected to:

• Work at our Birmingham AL office to provide tier III technical support for our divisions across the US.
• Work in a team environment, able to follow duties assigned by the IT Manager.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions, and assessing impact of issues.
• Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk.
• Solve unresolved issues in the tier III support queue.
• Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention.
• Deploy, install, and manage computers and other devices in accordance with corporate standards.
• Manage and Maintain On-Prem AD Environments.
• Help migrate on-prem and private cloud workloads to Azure.
• Monitor and maintain inventory of all hardware and software used by all divisions.
• Ensures that devices accessing corporate resources meet security standards and policies.
• Configure and enforce device compliance policies, conditional access policies, and app protection policies within Microsoft Intune.
• Create and maintain documentation, standards, and knowledge base content.
• Assist with the configuration, deployment, and management of Microsoft Intune to ensure efficient and secure mobile device management and application deployment across the organization.
• Participate in Acquisition Projects, assisting with technology integrations of those entities.
• Other related duties as required.

MINUMUM REQUIRMENTS:

The ideal individual we are seeking needs to have a background in the Information Technology field.

• An associate or bachelor’s degree, in Information Technology or Computer Science is preferred. Or three years of equivalent work experience without an associate or bachelor’s degree.
• Ability to follow verbal and written instructions, excellent organizational skills, and attention to detail.
• Knowledge of administering Microsoft Azure cloud applications is required. Preferably Microsoft Intune, Share Point, Exchange, and One Drive.
• Ability to complete on-job training of applications, hardware, and software.
• Ability to work independently with minimal supervision when applicable.
• Experience in a customer-facing role providing technical support and assistance.
• Strong technical knowledge of computer systems, including hardware, software, and networking.
• Proven analytical and problem-solving abilities to maintain computer systems and network infrastructure related issues.

Work Schedule:

• 8-Hour Shift
• Monday to Friday
• In person, with remote support at the Birmingham Office.

Ability to commute/relocate:

· Will have to travel to other BCTS locations at least 2-3 times a year.