Card Services Manager at Marshall Community Credit Union – Marshall, Michigan

We're looking for a Card Services Manager to lead our Card Services Department and the team that runs it. This is a hands-on leadership role for someone who knows card operations well and cares just as much about the people doing the work as the work itself.

You'll oversee all debit and credit card operations, including processing, dispute resolution, fraud prevention, and compliance with card network rules and federal regulations. You'll also be the go-to person for vendor relationships, escalated member issues, and keeping leadership informed when something needs their attention.

Just as important, you'll lead a team of Card Services Specialists. That means setting clear expectations, developing people, holding regular staff meetings, and building the kind of environment where people can do their best work.

• Associate's degree or equivalent work experience
• 3 to 5 years of card services experience, including dispute resolution, fraud detection, and card network compliance
• 1 to 2 years of supervisory experience, preferably in a financial institution
• Working knowledge of Regulation E and Regulation Z as they apply to card disputes and member rights
• Familiarity with credit union card processing platforms such as CO-OP, FIS, Fiserv, or Jack Henry is preferred
• Experience with Visa card programs and network requirements is a strong plus

Beyond the credentials, we're looking for someone who communicates clearly, stays calm under pressure, and leads with both competence and care. If that sounds like you, we'd love to hear from you.

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*Marshall Community Credit Union is an Equal Opportunity Employer.*