Support Staff at Axiom Community of Recovery – Phoenix, Arizona

The Veterans Sober Living Support staff is a vital, boots-on-the-ground team member responsible for supervising day-to-day life in the sober living home. This position provides direct support to clients — the majority of whom are military veterans — by helping to maintain a clean, disciplined, and recovery-focused environment.

The support staff serves as a role model, peer support, and first line of accountability, helping residents adhere to program guidelines and stay on track in their sobriety. The role involves monitoring behavior, transporting clients to appointments, performing facility checks, administering drug and alcohol screenings, and reporting issues up the chain of command. Technicians are expected to maintain calm under pressure, respond to crises using de-escalation techniques, and demonstrate compassion without compromising boundaries.

This position is ideal for someone with prior military experience or familiarity with veteran culture who values structure, teamwork, and service.

Key Responsibilities

• Maintain visual and verbal supervision of clients in all settings: at the facility, in the community, and during transport.
• Monitor daily routines, including wake-up, curfew, chores, medication times (if applicable), and scheduled meetings or treatment sessions.
• Model and encourage personal responsibility, respectful communication, and peer accountability.
• Address rule violations using calm, direct, and professional interventions; document and escalate when necessary. Write incident reports for policy violations, behavioral concerns, or critical events.
• Support residents in times of emotional difficulty, relapse risk, or interpersonal conflict, using trauma-informed and veteran-sensitive approaches.
• Maintain professional boundaries while still building rapport and trust with veteran clients.
• Safely transport clients in a company vehicle (often a 15-passenger van) to and from appointments, treatment centers, volunteer assignments, court dates, 12-step meetings, and other approved activities.
• Ensure accountability during group outings and verify attendance at required destinations. Track sign-in/sign-out logs, attendance at required activities, and any client movements outside the facility.
• Conduct regular and random drug and alcohol testing (urinalysis and/or breathalyzer), ensuring documentation and chain of custody procedures are followed.
• Perform scheduled and random room inspections and property searches to ensure compliance with house rules.
• Enforce curfew and visitor policies; report any contraband, behavioral incidents, or unauthorized activity.
• Upon client discharge, reset and sanitize their living space (laundry, disinfect surfaces, inventory check, and restocking).
• Perform light facility upkeep (changing light bulbs, restocking supplies, basic cleaning) and report larger maintenance issues to the facilities department.
• Inventory household goods, cleaning supplies, and food items; submit resupply requests as needed.
• Maintain daily logs for drug testing, room inspections, and any disciplinary actions.
• Relay urgent updates to the Lead Tech or Supervisor in real-time.
• Participate in staff debriefings, case reviews, or program meetings as requested.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (co-located on the Victory Place campus).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

Qualifications:

• Must be 25 years of age or older (insurance requirement to operate company vehicles).
• Valid driver’s license with clean driving record.
• High school diploma or equivalent (GED); some college preferred.
• Ability to pass a background check and drug screening.
• Ability to work at least one weekend day/night per week and participate in a rotating schedule.
• Basic computer skills (email, Microsoft Word, electronic documentation platforms).

Strongly Preferred:

• Veteran of the U.S. Armed Forces (honorable discharge preferred).
• Personal or professional experience in recovery or substance use treatment.
• Familiarity with 12-Step programs, VA systems, or trauma-informed care.
• CPR and First Aid certification (can be provided by the organization).
• Fingerprint Clearance - must start fingerprint application process within 2 weeks

Physical Requirements:

• Must be able to:
  • Lift and carry up to 25 lbs. regularly, up to 50 lbs. occasionally.
  • Sit, stand, walk, climb stairs, and drive for extended periods.
  • Be exposed to outdoor weather conditions.
  • Perform physical tasks such as bending, kneeling, or light cleaning.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions