Luthier at Heid Music – Madison, Wisconsin

About the Role

Heid Music is a music retailer that provides solutions that foster happy and developing musicians. Our Luthiers take pride in providing BRAVO customer service by performing high quality repairs and maintenance on orchestral instruments to musicians of all levels.

Responsibilities

• Perform repairs and maintenance on orchestral string instruments for rental inventory, school accounts, and store customers.
• Preparing instruments for repair, utilizing Point of Sale (POS) for repair, inventory, and customer information.
• Support working partnerships with area schools and Directors.
• Estimate repairs in a timely manner.
• Maintains technical knowledge on tools and techniques.
• Order repair parts and supplies as necessary.
• Maintain safe, clean and efficient working conditions.

Work Environment

Heid Music’s instrument repair shop operates within a warehouse-style setting, offering a hands-on, craftsmanship-focused atmosphere. The space features open workstations, industrial lighting, and specialized tools for precision repairs. Luthiers work both independently and collaboratively in a moderately noisy, safety-conscious environment. The culture is casual, detail-oriented, and centered around quality service and technical excellence.

Qualifications

Qualified candidates must have two years of orchestral stringed instrument repair and set up experience in a high-volume shop; completion of an accredited instrument repair program is preferred.