Strategic Technical Customer Success at Jobgether – United States
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About This Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Technical Customer Success in the United States.
This role is designed for a highly skilled technical leader who will own the success of the most complex enterprise customers. You will act as the strategic and technical partner post-sale, coordinating across customer teams and internal stakeholders to ensure smooth deployments, integrations, and governance of advanced AI technologies. This position offers the opportunity to influence enterprise adoption, shape technical roadmaps, and deliver measurable outcomes at scale. The environment is fast-moving and dynamic, requiring strong executive presence, analytical rigor, and a proactive mindset. With remote work flexibility and occasional travel, you will engage directly with C-level executives, field teams, and engineering partners. Your impact will be visible across multiple enterprise accounts, helping organizations secure and govern emerging AI solutions effectively.
Accountabilities:As the Strategic Technical Customer Success lead, you will guide enterprise customers through complex technical initiatives, ensuring measurable success and long-term adoption. Key responsibilities include:
Own end-to-end technical and strategic success of the most complex enterprise accounts, serving as the primary executive-facing partner.
Lead multi-party engagements across deployments, integrations, governance approvals, budgeting cycles, and long-term platform expansion.
Coordinate account strategy across customer stakeholders, internal teams, and large technology platform partners.
Conduct executive-level strategic reviews, presenting risk posture improvements, roadmap alignment, integration progress, and expansion opportunities.
Manage high-impact technical escalations from identification through resolution, maintaining executive visibility.
Translate enterprise requirements into structured success plans, identifying risks, dependencies, and phased deployment strategies.
Partner with Product and Engineering to capture strategic customer insights that influence platform evolution.
Contribute to scaling best practices for enterprise success management across the organization.
Candidates should combine technical depth with enterprise account leadership and strategic influence. Essential qualifications include:
6+ years of customer-facing technical experience within SaaS, cybersecurity, or enterprise software environments.
Proven success leading executive-level engagements and strategic reviews with large organizations.
Experience managing complex enterprise environments with governance processes, integrations, and cross-functional stakeholders.
Ability to resolve complex technical escalations in partnership with Engineering and Support teams.
Hands-on background in cybersecurity, enterprise architecture, integrations, or risk management.
Comfort operating in fast-paced, evolving startup environments.
Strong executive presence, analytical thinking, and accountability for customer outcomes.
Exposure to AI, enterprise security, or emerging technologies is highly preferred.
Willingness to travel approximately 20–30% for on-site customer engagements, strategic meetings, and events.
This position offers a competitive and comprehensive package, including:
Competitive salary and performance incentives.
Flexible remote work within the United States.
Opportunities to lead and shape enterprise technical success initiatives at scale.
Engagement with high-profile enterprise accounts and emerging AI technologies.
Collaborative, high-impact work environment with experienced leaders.
Professional development opportunities and support for continuous learning.
Travel opportunities to strategic customer sites and events.