Dispatch Coordinator at Sunrise Irrigation LLC – Palm Harbor, Florida
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About This Position
About Us: At Sunrise Irrigation, we are a family-owned and veteran-operated business that has been proudly serving the greater Tampa Bay community for 10 years. As a locally operated company, we’re passionate about helping our customers achieve the lawn and garden of their dreams with a range of products and services, including irrigation systems, drainage solutions, sod installation, and landscape lighting.
We strive to be one of the Best Places to Work in the greater Tampa Bay area and won the Best of the Bay Award in 2024 & 2025. Additionally, we’ve been ranked on the Inc. 5000 list of America’s fastest-growing small businesses for five consecutive years. Our growth reflects our dedication to outstanding service, our commitment to ongoing learning, and our employee well-being.
We take pride in being community-oriented, partnering with local organizations such as food banks, environmental groups, and cleanup initiatives to make a positive impact. Whether it’s through our eco-friendly solutions, our dedication to top-notch customer care, or our active role in the community, Sunrise Irrigation is committed to helping our customers and our environment thrive.
Position Overview: The Dispatch Coordinator is responsible for the efficient coordination and scheduling of service appointments for our technicians. This role involves managing communication with customers, optimizing technician routes, and addressing any operational issues to ensure high levels of customer satisfaction and operational efficiency.
Key Responsibilities:
- Scheduling and Coordination:
- Coordinate and schedule service appointments based on customer requests, service agreements, and priority levels.
- Confirm appointment times with customers and provide updates on technician availability.
- Communication Hub:
- Act as the primary point of contact for customers, technicians, and other departments regarding scheduling and service requests.
- Communicate effectively and professionally through various channels including phone, email, chat, and in-person interactions.
- Resource Allocation:
- Assign and dispatch technicians to service calls based on their location, skill set, and current workload.
- Optimize routes and schedules to maximize efficiency and reduce travel time.
- Customer Service:
- Ensure high levels of customer satisfaction by addressing scheduling changes, service delays, and inquiries promptly.
- Maintain a positive and helpful attitude in all customer interactions and strive to exceed customer expectations.
- Problem-Solving:
- Resolve scheduling conflicts, emergency service requests, and other operational issues efficiently.
- Collaborate with supervisors and technicians to find creative solutions to scheduling challenges.
- Team Collaboration:
- Work closely with service technicians, managers, and administrative staff to ensure seamless coordination.
- Support field staff by relaying important information and adjusting schedules as needed.
- Professionalism and Conduct:
- Represent Sunrise Irrigation professionally and positively in all interactions.
- Adhere to company policies, procedures, and ethical standards in all aspects of the role.
- Continuous Improvement:
- Identify opportunities for process improvements in dispatch operations to enhance efficiency and customer satisfaction.
- Participate in training programs and workshops to expand knowledge and skills in dispatch coordination.
- Performance Metrics:
- Meet or exceed performance goals related to service response times, scheduling accuracy, customer service metrics, average ticket value, and percentage of company revenue.
- Strive for continuous improvement in performance and contribute to the success of the dispatch team.
- Problem-Solving:
- Utilize critical thinking and problem-solving skills to address customer issues and find appropriate resolutions.
- Proactively identify recurring issues and suggest improvements to enhance customer satisfaction.
Qualifications:
- High School Diploma or GED.
- Authorized to legally work in the U.S.
- Proven experience in a dispatch or coordination role, preferably in a service-oriented environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in scheduling software and tools.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- A positive attitude and commitment to customer satisfaction.
- ServiceTitan experience (Preferred)
The ideal candidate will:
- Maintain a positive, professional attitude and represent Sunrise with pride.
- Demonstrate reliability, maturity, and discretion when handling financial information.
- Approach challenges with a growth mindset, open to learning, feedback, and process improvement.
- Communicate clearly, respectfully, and proactively with peers and leadership.
- Collaborate with other departments to ensure smooth operations and mutual success.
- Exhibit resourcefulness, ownership, and a team-oriented mindset in every task.
Why Join Us? At Sunrise Irrigation, we value professionalism, accuracy, and customer satisfaction. We offer a supportive and dynamic work environment with opportunities for professional growth and development. If you are a dedicated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply!
Equal Employment Opportunity (EEO) Policy Statement: Sunrise Irrigation is committed to a diverse and inclusive workplace. We provide equal employment opportunities without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All employment decisions are made based on qualifications and job performance.
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Job Location
Job Location
This job is located in the Palm Harbor, Florida, 34683, United States region.