What is the role of a Director, Account Management - Retail at Jobgether?

The Director, Account Management - Retail position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Director, Account Management - Retail job located?

United States, Other / Non-US, United States

What type of employment is offered for this Director, Account Management - Retail role?

Full-time or part-time position

What is the expected salary for this Director, Account Management - Retail job?

Compensation will be discussed during the hiring process.

How can I apply for the Director, Account Management - Retail position at Jobgether?

You can apply directly through the application link provided.

Director, Account Management - Retail at Jobgether | Jobs and Employment

Director, Account Management - Retail

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Account Management - Retail in United States.

This role provides a strategic leadership opportunity to manage and grow key retail client accounts while leading a team of account managers. You will be responsible for driving client satisfaction, retention, and revenue growth through proactive account management, consultative engagement, and operational excellence. The position requires a strong understanding of client needs, industry trends, and outsourced solutions, while delivering innovative solutions and ensuring alignment across all internal teams. You will act as the primary point of contact for your clients, overseeing contract management, pricing, service delivery, and governance. The role emphasizes collaboration, mentoring, and the development of high-performing teams to achieve long-term strategic objectives. Extensive interaction with internal stakeholders and worldwide clients makes this position both impactful and dynamic.

Accountabilities:

Develop and execute strategic account plans to enhance client satisfaction, retention, and growth across retail accounts.
Build, nurture, and maintain strong relationships with key client stakeholders, understanding their strategy, organization, and business needs.
Lead, mentor, and develop a team of account managers, fostering a culture of high performance, innovation, accountability, and continuous improvement.
Oversee service delivery, ensuring compliance with Service Level Agreements (SLAs) and internal performance standards.
Collaborate cross-functionally to align operations, finance, IT, training, and product teams with client objectives.
Manage contracts, pricing, forecasting, reporting, and account budgets while identifying opportunities for service expansion and revenue growth.
Drive continuous improvement initiatives, optimizing processes to enhance efficiency, client experience, and account profitability.

Requirements:

Minimum of 7 years of experience in outsourcing operations, sales, or consulting, with proven account leadership in complex retail environments.
Demonstrated ability to manage large, complex client accounts and generate measurable growth.
Strong knowledge of outsourced solutions, contact center services, and retail client engagement strategies.
Leadership experience, with ability to inspire, develop, and manage high-performing teams.
Strategic thinking with the ability to execute tactically and align account objectives with organizational goals.
Exceptional client relationship management and consultative sales skills, including negotiation expertise.
Strong financial acumen, analytical skills, and ability to use data to inform strategic decisions.
Excellent verbal and written communication skills, with the ability to influence and collaborate at all organizational levels.
Global travel flexibility to meet clients worldwide as needed.
BA/BS in Business, Marketing, or related field; MBA or equivalent experience considered an asset.

Benefits:

Competitive base salary with performance-based incentives.
Comprehensive medical, dental, and vision insurance coverage.
Paid time off, holidays, and parental leave.
401(k) retirement plan with company match.
Professional development opportunities, including training and mentorship programs.
Supportive, inclusive work environment that encourages collaboration and innovation.
Flexible work arrangements, including remote work options.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director, Account Management - Retail at Jobgether – United States

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