System Administrator at Indygo – Indianapolis, Indiana
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About This Position
Position Title: System Administrator | Safety Sensitive: No |
Supervisor's Title: Manager – Information Technology | FLSA Status: Exempt |
Department: Information Technology | Division: Infrastructure |
This is an on-site position. This role will not be remote.
Applicants must be currently authorized to work in the US on a full-time basis. IPTC will not sponsor visas or work authorizations for this position.
ABOUT US
We are IndyGo, a municipal corporation of Indianapolis – Marion County, and we're proud to be the largest public transportation provider in the state of Indiana. We operate 31 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company's mission, vision, and goals.
WHO WE ARE
A key measure of any great city is the ease of getting from one place to another. We call it "mobility." It's as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It's a measure of a city's vitality and potential, and it reflects a city's judgment about its civic priorities. It makes a city a better home and a better place to visit.
At IndyGo, getting people from one place to another is much more than just moving riders: it's about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and to another day of life in Indianapolis and the surrounding areas.
We're here because you've got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.
INDYGO MISSION
As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.
Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.
Adaptability: We adapt to disruptions through technology, workforce, and ridership innovations so we can meet the evolving needs of our community.
Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders.
Compassion: We promote, embrace, and value all individuals, treating each other with dignity and respect.
Communication: We value open and honest conversations with each other, our riders, and the community.
Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations.
Responsibility: We will be good stewards of our resources.
Results: We make things better today than they were yesterday.
Safety: We ensure safe and secure environments.
BENEFITS WE OFFER
- Full-time positions with guaranteed 40 hours/week.
- Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
- Free on-site wellness clinic for employees and their families.
- Retirement plan (401A and 457B).
- Tuition reimbursement.
- Free IndyGo transportation for employees and their families.
- Federal Loan Forgiveness Program
POSITION PURPOSE
The System Administrator will administer and maintain IndyGo's enterprise infrastructure, including application, storage, virtualization, and hardware support. This position will provide technical coordination, maintenance, upgrades, and overall support for application and server administration. This role will be integral in evaluating and modifying systems to assure proper security and operation, including scalability, performance planning, change management, application and technical support, and maintaining the integrity and operation of IndyGo's information systems and business applications.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform successfully in this role, team members must be able to carry out the following key responsibilities. Reasonable accommodation may be provided to enable team members with disabilities to perform these functions.
ESSENTIAL FUNCTIONS
- Perform installation and maintenance of application, virtualization, and operating system software releases by following IndyGo's Testing/QA/Production deployment model and change management.
- Evaluate technology solutions and architectures concerning IndyGo infrastructure needs and meet business requirements.
- Design and manage the rollout of critical system infrastructures to support IndyGo operations and services on both a strategic (long-term) and tactical (immediate-term) level.
- Support the Infrastructure Team by facilitating departmental problem-solving efforts and ensuring timely project completion with minimal service interruption.
- Maintain data recoverability by responding to service interruptions and other critical events to re-establish system functionality, ensuring the successful and continued operation of IndyGo's enterprise systems and services.
- Troubleshoot issues with system software and infrastructure by incorporating root-cause analysis and issue resolution while monitoring systems for performance and security KPIs.
- Ensure all Standard Operating Procedures, System Information Forms, Backup, Recovery Procedures, and Disaster Recovery Plans for systems under guidance are updated.
- Develop and maintain physical, virtual, and cloud-based infrastructures and NAS/SAN storage provisioning.
- Research information technology hardware and software system requirements, evaluate infrastructure and software capability, and make technical recommendations.
- Review vendor software bulletins to prevent potential environmental threats; install updates and modifications as required; confer with program product vendors regarding new product releases and problem resolutions.
- Maintain regulatory compliance by staying abreast of current trends and regulations in the IT and Transportation industries.
- Promote a culture that reflects the organization's values, encourages high performance, and enhances productivity.
OTHER FUNCTIONS
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- None.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual should possess the following education and/or experience.
- A bachelor’s degree in technology or a related field preferred, or equivalent combination of education, training, and experience
- Five (5) or more years of professional experience in integrated enterprise infrastructure, including virtual and/or cloud environments, preferred.
- Five (5) or more years of professional experience designing, implementing, and maintaining Microsoft products (applications and operating systems), including third-party application support, preferred.
- Three (3) years or more years of professional experience in administering and maintaining VMware products is preferred.
- Three (3) years or more years of professional experience in administering Microsoft O365 or Microsoft Azure is preferred.
- Experience with Dynamics 365 is preferred.
- Professional certifications such as Microsoft (MCSA, MCITP, MCSE) or VMware (VCA, VCP) preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
- Advanced knowledge of Windows Operating Systems 2016 and above.
- Knowledge and experience with VMware in an enterprise environment.
- Knowledge and experience with Microsoft Azure and Exchange 365
- Demonstrated understanding of authentication tools, authentication technologies, and administration of Active Directory/LDAP environments.
- Familiarity using PowerShell WMI VB Scripting is preferred.
- Must be able to adapt to a wide variety of duties, including Tier 2/3 support, project deadlines and commitments, data center systems management and monitoring, and many other aspects of infrastructure support.
- Knowledge of software distribution, managed desktop, and remote server management tools is required.
- Must understand networking protocols and be able to diagnose network-related problems at the client/server level
- Comprehensive understanding of storage, network, and hardware technologies, including administration
- High attention to detail and proven analytical/troubleshooting skills
- Effective end-user presentation skills. Able to communicate technical information to users in a non-technical manner
- Effective problem-solving skills in resolving issues with complex systems
- Knowledge of Microsoft Office Suite (Word, PowerPoint, Visio, Access, etc.) is required
- Ability to work alone as an individual contributor, as a technical lead, and as a participant in a team environment
- Proven written and verbal communication skills with active listening abilities.
- Demonstrated presentation skills and the ability to communicate with groups.
- Ability to interact with others, both in person and through phone, e-mail, and written correspondence
- Demonstrated user support skills with the ability to resolve complex system issues and maintain effective working relationships with end users and software manufacturers
- Effective decision-making and problem-solving abilities
- Ability to prioritize and manage tasks and time effectively while adapting to changing business needs and priorities.
PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage multiple priorities and meet time-sensitive deadlines.
- Ability to work independently with minimal supervision.
- Position requires mobility throughout the workspace to access equipment in server rooms and data centers at various locations. Occasional travel between IndyGo departments and facilities is required. Some local and conference travel is required.
- Ability to perceive visual and auditory information necessary for system monitoring, troubleshooting, and diagnostics.
- Ability to transport equipment and/or hardware weighing up to 30 lbs.
IndyGo is an Equal Opportunity Employer.
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Job Location
Job Location
This job is located in the Indianapolis, Indiana, 46222, United States region.