Civil Drafter in Mentor, Ohio at ACO, Inc.

ACO, Inc. Civil Drafter Position Description

Civil Drafter POSITION SUMMARY:

The Civil Drafter will provide technical product assistance within ACO and to external customers.

Civil Drafter ESSENTIAL DUTIES AND RESPONSBILITIES:

• Provides technical support; provides recommendations on product selection, proper installation procedures, makes calculations, customized design drawings and aids when solving on-site problems
• Collaborates with product competency centers to develop ongoing operational plans, developing an understanding of product line and serves as an expert of niche product in assigned market
• Works closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and problem resolution.
• Elicits customer feedback to help guide future product and service direction
• Performs field failure analysis and solution evaluation for production product issues
• Applies technical and product expertise when addressing customer concerns or needs
• Comply with company policies and procedures

Civil Drafter COMPETENCIES:

Civil Drafter REQUIRED EDUCATION AND EXPERIENCE:

• Minimum of 1-2 years of experience in a technical or product support position
• Bachelor's degree (B. A.) from four-year college or university; or 5 years related experience and/or training; or equivalent combination of education and experience
• Minimum of 1-2 years’ experience interpreting product design, layouts and basic drafting room practices. Knowledge of AutoCAD or similar systems

Civil Drafter ADDITIONAL ELIGIBILITY QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to effectively explain and/or present technical issues/information to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills

• Ability to read, analyze, and interpret general technical or governmental procedures
• Ability to calculate figures and amounts such as, proportions, percentages, area, circumference, and volume
• Ability to read blueprints
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate Windows Office programs
• Basic use of AutoCAD
• Basic use of Adobe Acrobat Pro

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.