Hotel Assistant General Manager at Generation Hospitality – Jackson, Wyoming

Welcome to The Jackson Southtown

Experience breathtaking hotels in Jackson Wyoming like never before. Located near Yellowstone and Grand Teton National Park, our newly renovated extended-stay hotel puts you in the heart of it all, offering modern comfort and convenience.

We're Hiring!

The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations and delivering an exceptional guest experience. Reporting directly to the General Manager, this role helps lead department teams, ensures operational standards are met, and assists with financial, staffing, and compliance responsibilities. The AGM acts as a key operational leader and serves as the General Manager’s delegate when needed.

• Support the General Manager in overseeing daily operations across all hotel departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage (if applicable)
• Assist with implementing operational strategies, policies, and procedures to meet performance and service goals
• Provide leadership, coaching, and support to department managers and front-line staff
• Serve as a visible, hands-on leader to ensure high levels of guest satisfaction and service recovery
• Assist with scheduling, staffing, hiring, onboarding, and performance management
• Help monitor labor costs, operating expenses, and departmental budgets
• Address guest concerns and operational issues promptly and professionally
• Ensure compliance with company policies and all local, state, and federal regulations
• Support safety, security, and preventative maintenance initiatives
• Step in for the General Manager as needed during absences or high-volume periods

• Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• 3–5 years of hotel operations or hospitality leadership experience
• Strong working knowledge of hotel operations and guest service standards
• Demonstrated leadership and team-building skills
• Strong communication, organization, and problem-solving abilities
• Financial awareness, including experience with scheduling, labor management, and basic budgeting
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with hotel management systems and business software; experience with HR/payroll platforms preferred
• Ability to work flexible schedules, including evenings, weekends, and holidays