Outreach Support Specialist at Giving Home Health Care – Oak Ridge, Tennessee

Outreach Support Specialist

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
If youre a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
Giving Home Health Care is hiring an Outreach Support Specialist!
The Outreach Support Specialist plays a vital role in supporting Outreach Coordinators (OCs) by handling a high volume of outbound and inbound calls to ensure timely engagement with sales leads. This team member assists with patient intake processes, screens patients for eligibility and clinical urgency and facilitates clear communication throughout the claims process. They are also responsible for maintaining accurate and up to date documentation in our CRM tool, Salesforce. By efficiently managing a fast paced workflow, the Outreach Support Specialist helps maximize intake conversion, enhance patient engagement, and drive overall operational efficiency. Major Responsibilities:

• Lead Engagement and Scheduling
• Contact all new leads within 24 hours of receipt to schedule intake appointments.
• Confirm intake appointments with patients the day prior to their scheduled time.
• Follow up persistently if initial contact attempts are unsuccessful (per established outreach guidelines).
• Process referrals from all sources, including potential patients, current patients, call-ins, contact cards, and Authorized Representative referrals.
• Ensure any documentation or contact information received prior to intake is accurately uploaded into Salesforce and confirm or upload all necessary paperwork following the intake process.
• Patient Qualification
• Evaluate patients based on program criteria and level of need.
• Qualify leads to determine their current status:
• White card holders
• Transfer patients
• Non-card holders
• Assess and document the level of patient acuity.
• Communicate qualification findings clearly to Outreach Coordinators for prioritization.
• Patient Communication and Updates
• Handle incoming and outgoing calls to support lead generation efforts, communicate timely updates, and ensure a positive and supportive patient experience through excellent communication and customer service.
• Salesforce Data Management
• Accurately and promptly document all patient interactions, intake schedules, triage information, demographics, claim information and updates in Salesforce.
• Ensure all patient documentation and notes are complete to support claims development and Home Health Care (HHC) transitions.
• Intake Conversion Support
• Proactively support Outreach Coordinators in converting leads to scheduled intakes and eventual HHC patients. Support may include follow-up calls, and data entry.
• Communicate patient hesitations, barriers, or concerns promptly to the OC for resolution.
• Team Collaboration
• Partner closely with Outreach Coordinators, Regional Outreach Directors, and Director of Marketing to optimize the patient intake pipeline.
• Participate in team huddles and strategy meetings to share insights and suggestions for continuous improvement.
• Occasional local travel may be required for patient support or events.

Qualifications:

• High school diploma or equivalent required; Associates or Bachelors degree in healthcare, marketing, communications, or a related field preferred.
• Experience in high-volume customer service, call center operations, or sales is preferred.
• Exceptional verbal and written communication skills.
• Proven ability to stay organized, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Meticulous attention to detail with strong focus on maintaining accurate and thorough records.
• Proficient in Salesforce (or similar CRM) and Microsoft Office Suite.
• Self-motivated and capable of working independently while effectively collaborating with a team.
• Commitment to a patient-first approach, demonstrating empathy, professionalism, and respect in all interactions.

Benefits:

• Paid Time Off - with additional hours accrued annually based upon tenure
• Sick Leave/Bereavement Leave
• 7 1/2 Paid Holidays + 2 floating Holiday Day + Your Birthday
• $100 monthly cell phone reimbursement (after 1 month of employment)
• Overtime pay at time and a half
• Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance which begins after first full month of employment.
• 401(k) Plan with a company match program
• $150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sams Club memberships, Amazon Prime memberships, and more)
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
• Competitive mileage reimbursement
• Tuition Reimbursement Program
• Employee Assistance Program

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. Were committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
If youre ready to be part of an organization that truly makes a difference in peoples lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices. Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination. Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.
$23 - $25 an hour