Lead Application Support Engineer at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Application Support Engineer in the United States.

This role offers the opportunity to be at the forefront of engineering simulation software, providing expert support and guidance to users across multiple industries. As a Lead Application Support Engineer, you will serve as the primary interface between technical teams and end-users, troubleshooting complex issues, advising on product functionality, and shaping the development of new features. You will create and maintain technical documentation, lead training sessions, and contribute to marketing initiatives as a subject matter expert. The position combines customer engagement, technical expertise, and cross-functional collaboration to ensure software delivers maximum value. You will work closely with development teams to relay user insights, test new releases, and enhance product usability. This is a high-impact role in a dynamic, collaborative environment where your contributions directly influence customer success and product innovation.

• Provide proactive, high-quality customer support for engineering simulation software users, anticipating and resolving technical and functional issues
• Advise development teams through QA testing, bug reporting, and feature enhancement feedback
• Author and maintain product documentation, including user manuals, help topics, knowledge base articles, FAQs, and example simulations
• Update training materials and deliver seminars both virtually and in-person, enhancing user proficiency
• Serve as a technical resource for marketing initiatives, conferences, trade shows, and website content
• Support pre-sales activities by demonstrating software capabilities tailored to prospective customer needs
• Partner with product and development teams to incorporate customer feedback, influencing product strategy and roadmap

• Master’s degree in Engineering or a related scientific discipline
• 5+ years’ experience using the software as an end-user, with strong technical proficiency
• Advanced knowledge of Monte Carlo methods and foundational statistical analysis
• Domain expertise in core industries such as water resources, mining, or environmental/radioactive waste management
• Strong analytical and problem-solving skills with the ability to proactively identify and resolve issues
• Ability to work independently and collaboratively in cross-functional teams
• Strong communication skills, customer-centric mindset, and ability to translate technical concepts for diverse audiences
• Preferred: 10+ years’ experience in engineering or consulting in water resource or environmental modeling, and familiarity with AI-based tools to enhance workflows and performance

• Competitive compensation and benefits packages
• Opportunities for professional development and growth within a technically innovative environment
• Remote or flexible work arrangements
• Participation in conferences, trade shows, and training seminars
• Collaborative and inclusive work culture focused on learning, problem-solving, and innovation