Customer Service Representative - Overnights at VetnCare – El Dorado Hills, California

Customer Service Representative - Overnights

Insight Veterinary Wellness Center | El Dorado Hills, CA | Full-time

Are you passionate about supporting pets, their families, and a dedicated veterinary team? Join our team at Insight Veterinary Wellness Center, a hybrid hospital providing both Emergency and Primary Care services. We’re looking for a dedicated Customer Service Representative to support our patients, clients, and clinical team.

Schedule

• Monday - Thursday 6pm - 5am (4x10 shifts)

Key Responsibilities

• Greet and support clients in-person and by phone with empathy and professionalism
• Triage incoming appointments and schedule accordingly
• Manage check-in/check-out and payment collection
• Provide education to clients about our hospital services and offerings
• Facilitate clear communication between clients and medical teams
• Support the team with additional duties as needed

About You

• Prior veterinary experience preferred, but not essential
• Strong initiative, detail orientation, and ability to learn quickly
• Excellent communicator with compassion for pets and people
• Comfortable handling a multi-line phone system
• Familiarity with veterinary terminology is a plus
• Able to work independently

Compensation & Benefits

• Salary range: $20-$22 per hour + $3 extra/hour overnight differential
• Supportive, close-knit culture with opportunities for learning and growth

About Insight Veterinary Wellness Center

• Team: 8 DVMs, 6 RVTs, 29 Support staff
• Facilities: 2 ORs, dental suite, radiology, ultrasound, PRP, Cellfie, in-house lab, Ligasure & cautery
• A hybrid hospital with both Emergency and Primary Care services
• Access to visiting specialists and one of the few community blood banks in California
• A collaborative, supportive workplace that values teamwork, excellent patient care, and professional development

If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.