CMR - PGM Intern at Crazy Mountain Ranch – Clyde Park, Montana

The Club at Crazy Mountain Ranch is a private membership experience set on 18,000 extraordinary acres in the state of Montana. Take one part working ranch, combine with golf, lodging, great food, and drink plus everything else there is to see and do and you’ve got something beyond special. We are in the midst of building a premier private golf resort, home to Coore and Crenshaw designed, 7200-yard, links style and 14-hole par 3 courses.

*Housing available upon request. Rent and Deposit Required*

Position Summary

The purpose of the PGM Intern is to provide assistance and knowledge for all aspects of Golf Operations while providing members and their guests with the highest level of customer service and aesthetics through organization and tidiness.

Major Responsibilities:

• Ensure that each member and guest receive outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism when engaging with our guests at all times, take pride in representing Crazy Mountain Ranch professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests always. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Mission and Core Values:

• Our Mission is to provide the best possible golf experience for all our members and their guests, from bag drop to cart return we want them to feel all their needs are met.
• We want every individual to be more successful in life because they were a part of this Golf program.
• Our Goal is to help cultivate and create good habits and priorities in our staff while giving them the opportunity to network build relationships.
• We don’t want anyone to feel like they are stuck to a script when interacting with membership, be yourself while providing a service. A massive part of this job is relationship building. Our membership is about as down to earth and welcoming as it gets, please make an effort to get to know them.
• Discipline- Doing what you are supposed to do when you are supposed to do it.
• Commitment- To a goal of not only working as a team to provide the best possible experience to all members and their guests but, being the best version of yourselves daily.
• Pride- Take pride in everything you do, even and especially the little things. Hold yourselves and others to a high standard. Accountability is key for our program to run at its best.
• Consistency- Show up and provide a service. No matter what mood you are in or have going on at home, show up and do your job with a smile on your face.
• Work Ethic- Be great at the things that don’t require talent; Hard work, extreme attention to detail, intent in your actions, and show respect (to yourself, your job, and others).

It is a privilege to work at Crazy Mountain Ranch and be a part of building this golf operation and should be treated that way.

Essential Job Functions/Keys to Success:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set-up and ensure the cleanliness, organization and upkeep of the golf course driving range.
• Assist in the set-up, maintenance and breakdown of the golf cart staging area.
• Approach all encounters with Members, guests, and fellow employees in a gracious, attentive, courteous and service-oriented manner.
• Respect all Members privacy, perspective, priorities, time and resources.
• Prep and maintain the equipment (including power carts and rental clubs) and work areas are cleaned and maintained to a high standard.

Additional Duties and Responsibilities:

• Ensure that all golf equipment is in good, safe working condition, to ensure the safe and efficient operation.
• Assist in maintaining a tracking system for the power cart fleet including usage, maintenance and proper rotation.
• Ensure the safe and efficient operation of the range machine and picker and to ensure that golfers receive friendly and efficient guest service.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect always.
• Maintain privacy of our Members at all time.
• Always maintain a clean and neat appearance.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Crazy Mountain Ranch to Members and guests always.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications/Skills:

• High school diploma, GED or vocational training or job-related course work; One to two years’ experience in customer service; Strong verbal communication skills.
• Knowledge in the game of golf; Knowledge in all facets of the Golf Industry.
• Valid State Driver’s License
• Basic Understanding of Jonas POS; Basic understanding of Microsoft Office.
• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other company departments. Able to write clearly and legibly.
• Able to perform basic math calculations.
• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk and/or hear. The employee is constantly required to stand and walk, climb or balance and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also required to have visual acuity to perform an activity such as but not limited to preparing and analyzing data and figures, reading plans and project related materials, visual inspection involving property maintenance, drive a company vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position.

Benefits:

• Complimentary meal per shift
• Optional Health Benefit for Seasonal Employees
• 401K eligibility and bi-weekly match
• Discounted employee housing
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of Season Employee Celebration
• Transportation available to nearby Clyde Park/Livingston

Crazy Mountain Ranch offers competitive benefits. For more information about Crazy Mountain Ranch, please visit https://crazymountainranch.com/

Crazy Mountain Ranch is a project by Lone Mountain Land Company (LMLC) who manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. Lone Mountain Land Company (LMLC) Operations LLC. manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world-class operations at Spanish Peaks Mountain Club and Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Crazy Mountain Ranch, Big Sky Town Center, and other projects in the Big Sky region. LMLC Operations LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.