Customer Fanatic Specialist (CFX) at S.P. Richards Company – Atlanta, Georgia

Summary

The Customer Fanatics Specialist will be focused on proactively delivering exceptional customer experiences and ensuring customer satisfaction by working to help customers achieve their daily account needs. This position requires a passionate, customer-obsessed professional who excels in building strong relationships, solving problems, and collaborating effectively across departments to meet customer needs. By prioritizing the customer experience, this role aims to drive growth and loyalty across our customer base.

This role will work in collaboration with outside sales and customer service to manage daily business, and lead account ownership within a fluid account base.

Location: Corporate HQ - Vinings, GA (Near Battery Center)

Hours: Mon-Fri 8:00am - 5:00pm

Essential Duties and Responsibilities include the following:

Take a proactive approach to customer engagement by reaching out with opportunities, sales, and general customer check-ins.

The CFX role works to develop new business within existing accounts.

Analyze sales and profitability within key accounts and take action to ensure accounts remain profitable.

Assist in credit/terms related conversations as needed.

Take inbound leads and work to open and set up new accounts through the onboarding process.

Manage and make decisions within the guidelines on customer pricing, contracts, and overrides.

Champion customer experience through collaboration with sales, operations, IT, marketing, and merchandising teams on initiatives that enhance the customer experience and support customer retention and growth.

Resolve Customer Issues: Manage escalated customer issues through to resolution, coordinating prompt actions with relevant departments to ensure customer satisfaction.

Delegate appropriate tasks accordingly to Customer Service, Credit, DC Managers etc…

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess a thorough understanding of SPR departments to guarantee precise and prompt customer response times

• Strong written and verbal communication skills

• Innovative thinking skills

• Works well in a challenging environment

• Strong project and time management skillset

• Strong proficiency in fact finding

• High level of proficiency in judgment

• Superior attention to detail

• Ambitious and “can do” attitude

• Proficient in Microsoft Excel

Education and/or Experience:

Industry relevant experience, Internal SPR systems knowledge.