Manager of Customer Success at AHEAD – Libertyville, Illinois

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

The Manager of Customer Success leads a team of Technical Program Managers (TPMs) responsible for delivering complex IT hardware integration programs for enterprise customers. This role owns the overall customer experience, delivery excellence, and long-term customer outcomes across multiple programs and accounts.

As part of our Foundry integration team, you’ll provide strategic direction, coaching, and operational leadership to ensure programs are executed with high quality, predictability, and customer satisfaction. You’ll act as a senior escalation point for customers and internal stakeholders, while driving continuous improvement across delivery processes and team performance.

This role blends people leadership, customer advocacy, and operational rigor in a fast-paced, highly technical environment.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.