Analista de Suporte Técnico Pleno (Noturno | Escala 12x36) in Brazil, Indiana at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Analista de Suporte Técnico Pleno (Noturno | Escala 12x36) in Brazil.
This role is focused on ensuring the stability, continuity, and performance of critical communication and digital platforms used by enterprise clients. You will operate in a high-availability environment, handling technical incidents during night shifts with a strong sense of urgency and precision. The position requires deep technical troubleshooting skills across networks, Linux systems, and VoIP infrastructures. You will work closely with client environments to diagnose issues, implement solutions, and ensure service continuity.
The role is highly operational and hands-on, with exposure to complex and mission-critical systems.
It also involves proactive monitoring, root cause analysis, and continuous improvement of technical processes.
This is an opportunity for someone who thrives in fast-paced, problem-solving environments and enjoys working autonomously in critical operations.
- Provide technical support to strategic clients during night shift operations in a 12x36 schedule.
- Handle incident management, ensuring resolution within SLA and maintaining service stability.
- Perform advanced troubleshooting in Linux environments, networks, and VoIP systems.
- Identify root causes of incidents and implement definitive solutions to prevent recurrence.
- Reproduce technical scenarios in lab environments to support diagnosis and resolution.
- Install, configure, and maintain systems and services supporting operational platforms.
- Perform technical validations and testing after fixes, updates, or infrastructure changes.
- Document incidents, solutions, and procedures to strengthen the knowledge base.
- Support continuous improvement initiatives and technical enhancement projects.
- Maintain clear, proactive communication with clients throughout the support lifecycle.
Requirements:
- Technical degree or ongoing/completed higher education in IT, Computer Science, Engineering, or related fields.
- Experience in technical support with strong focus on networking and/or VoIP environments.
- Solid knowledge of Linux systems and TCP/IP networking (LAN, WAN, DNS, DHCP, HTTP).
- Experience with VoIP technologies (SIP protocol, E1, PBX, call center systems).
- Ability to perform database queries and basic troubleshooting for diagnostics.
- Knowledge of scripting languages such as Shell Script, Lua, or similar.
- Experience with network monitoring tools and practices.
- Strong autonomy and ability to operate in critical, high-pressure environments.
- Nice to have: firewall knowledge, experience with Yealink, Audiocodes or Khomp solutions, automation tools like n8n, experience in 24x7 operations, and basic English.
Benefits:
- Meal allowance and flexible benefits card
- Health and dental insurance
- Life insurance coverage
- Wellness program with ongoing health initiatives
- Psychological and nutritional support sessions
- Discounts on medications
- Access to wellness platforms (e.g., fitness and mental health support)
- Birthday day off
- Career development and corporate education incentives
- Performance-based bonus program
- Night shift additional pay as per labor legislation