Senior Operations Manager, Fulfillment at GoBolt – Las Vegas, Nevada

Our Mission:

At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

We're building North America’s largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!

Role details:

• Full time Monday - Friday
• On site at our Las Vegas fulfillment centre

Key Responsibilities:

• Training and coaching a team of team leads, warehouse associates and MHE drivers to maintain high productivity and accuracy standards;
• Ensuring high levels of process adherence and order quality through floor audits, pick/pack accuracy reviews, and cycle count reconciliations;
• Monitoring and reporting key fulfillment KPIs to management, including units per hour, order accuracy rate, on-time shipment rate, and inventory shrinkage;
• Fostering a culture of workplace safety, ergonomic best practices, high service levels, and productivity across all warehouse zones;
• Overseeing health and safety training and ensuring compliance with health and safety regulations specific to warehouse environments (forklift operation, racking safety etc.);
• Leading team check-ins/huddles and communicating updates on company policies, SLA targets, and daily operational priorities;
• Coordinating, assigning, and reviewing the work of employees engaged in receiving, putaway, picking, packing, shipping, replenishment, and inventory management; coordinating workflow across fulfillment zones; scheduling labor by shift and volume forecast;
• Overseeing daily space and labor utilization across the fulfillment center, planning efficient slotting strategies and staffing levels based on order volume and SKU velocity;
• Delegating and participating in on-site responsibilities including receiving inbound freight, verifying purchase orders, directing putaway, and supporting packing and shipping operations;
• Leading team development and cultivating values of operational excellence, accuracy, and professionalism across all fulfillment functions;
• Engaging in strategic planning and volume forecasting; appraising team performance, resolving operational bottlenecks, and addressing staffing needs in response to seasonal demand or growth;
• Ensuring the smooth execution of daily fulfillment operations across inbound, storage, outbound, and returns processing;
• Requisitioning packaging supplies, materials handling equipment, and warehouse consumables;
• Ensuring proper operation of warehouse equipment and machinery including conveyors, forklifts, pallet jacks, and scanners;
• May perform the same duties as workers supervised, including picking, packing, and receiving.

Qualifications:

• 5+ years of experience in fulfillment operations, and logistics;
• Bachelor's degree in business administration, logistics, supply chain management, or a related field. Advanced degree or certifications (e.g., MBA, PMP, Six Sigma) are a plus;
• 3+ years of managerial experience in a warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team;
• Experience in B2C deliveries and fulfillment in a large facility;
• Exceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlines;
• High degree of technological literacy;
• Exceptional customer service skills and a demonstrated capacity for interfacing with large, multi-million-dollar clients;
• Experience with inventory management systems and stock taking;
• Excellent conflict resolution skills, including the ability to de-escalate/mediate conflicts;
• Proven leader in professional team development;
• Strong decision-making ability;
• Have a valid forklift license (an asset not a requirement);
• Excellent verbal and written communication skills in English;

Why Us?

We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest growing companies.

Our team at GoBolt is full of talented and passionate individuals who enjoy working collaboratively within a competitive environment. Here at GoBolt we will provide you support from the get-go to help you realize your potential. Each member of our team shares a mutual passion for their craft and are in constant pursuit of growing our customer base and growing with our customers. We embrace all kinds of challenges head-on. If you are eager to make a difference and contribute to a fast-paced, exciting environment, we would love to hear from you!

GoBolt is an equal opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter point of contact, and we will do everything we can to accommodate you.